Results of the eGovernment benchmark

Zoom-in on the results that are most relevant to you with the eGovernment Benchmark dashboards

Country comparison

Discover trends in eGovernment performance with the dynamic bar chart. Select countries, indicators, and life events to customize your insights. You may use the drop-down menus at the top of the graph to select one indicator, one life event per period, and see how countries are performing. You may also select or de-select countries in order to visualize only those you are interested in. Below you will find graphs displaying data collected in 2024 and 2021–2023.

2024 (Published in the 2025 report)

2021-2023

Assess progress over time

Track the evolution of eGovernment performance from 2021 to 2023 with the interactive line chart. You can explore country scores across key dimensions and indicators by selecting specific countries, indicators, and life events using the drop-down menus provided.

These graphs present data collected through our comprehensive framework for evaluating online public services. In the 2024 data collection, the assessment is based on three key dimensions, comprising 20 underlying indicators and 51 survey questions. The analysis includes scores for 98 services across nine life events, based on data from 2,389 public administrations. From the 2021 to 2023 data collection, the evaluation was conducted using four key dimensions, each consisting of 14 underlying indicators and 48 survey questions. This analysis covered 95 services across nine life events, drawing on data from 3,077 public administrations. In both periods, these metrics are combined using a weighted formula to calculate maturity scores and provide insight into each country’s digital service maturity. For detailed definitions, please refer to the methodology paper.

The eGovernment Benchmark data also feeds into specific DESI indicators as part of the European Commissions Digital Decade Program. Find out more about these DESI indicators by clicking here for Citizen-relevant indicators, and here for Business-relevant indicators.