Generative AI for the public sector

Private enterprises are experimenting with generative AI on a large scale, but the technology also has the potential to transform citizen services.

This paper examines how the public sector can use this innovation to improve efficiency while maintaining citizen trust, controlling data, and adhering to regulations and ethical frameworks.

A time of transformation for the public sector: Using generative AI to move public services forward is Capgemini’s point of view on the potential of generative AI in the public sector and is written by Dr. Philipp Fuerst (VP Data-Driven Government and Offer Leader, Global Public Sector) and Pierre-Adrien Hanania (Generative AI Lead for EU Institutions).