What's new about agentic AI?

Rather than automating individual tasks, agentic AI coordinates repetitive, multi-step processes end to end. This gives governments the potential to automate entire workflows, even those spanning departments or agencies.

Is agentic AI ready for governments?

Agentic AI is an emerging technology. Governments have not yet applied it at scale, but they are using it in specific areas with good results.

Street-level view of a busy urban crosswalk with people walking, sunlight casting long shadows and a warm glow on the pavement.

GovTech: Using technology to create public value

Q: Where should governments start?

The key is to implement agentic AI gradually, beginning with high-readiness areas and using the capability and knowledge from those deployments to expand incrementally. Making Agentic AI Work for Government: A Readiness Framework provides a systematic, evidence-based approach for identifying the workflows with highest potential for public value and the lowest risk.

Through our unique partnership with the World Economic Forum (WEF) and the Global Government Technology Centre (GGTC) Berlin, we are helping to make technology not just a feature of government, but its foundation.

GovTech can help governments become more efficient, transparent and sustainable. But its potential extends far beyond digitizing processes to redefining the future of government – including the contract with citizens.

At Capgemini, we have partnered with the Forum to help governments make this shift and find new ways of creating value for society. By taking part in joint research and thought leadership projects, and facilitating connections in the GovTech ecosystem, we are helping governments navigate an ever-evolving landscape. So they can use technology to overcome their challenges, informed by a global network of experts and peers.

Making agentic AI work for government

Our new report shares a systematic, evidence-based approach for identifying where to start with agentic AI – so governments can move from experimentation to scalable public value.

Read the report on the Forum’s website

Explore the findings on the interactive microsite

It’s time for clarity, not haste

Helping governments take a strategic approach to agentic AI

Expert perspectives

Data and AI

Where should governments start with agentic AI? A guide to getting the most value from this trending technology

Marc Reinhardt

Apr 24, 2026

Innovation, Technology

Realizing the potential of GovTech — if not now, when?

Marc Reinhardt

Jan 7, 2025

Person in a brown blazer holding a pen during a meeting in a modern office setting.

Data and AI, Gen AI

Can AI help draft witness statements? A pioneering collaboration in the Netherlands says yes

Frederik Peters

Jan 6, 2025

Innovation, Technology

Strategic, systematic, sustainable: the new era of GovTech

Marc Reinhardt

Sep 26, 2024

Insights from Davos 2026

Real solutions, for the real world. Together, with partners in every sector, we are making the promise of the age of intelligence real.

Insights from Davos 2025

In the midst of growing technological convergence, where hybrid AI meets R&D and design meets data, we believe intelligent collaboration will deliver true impact and value for all.

Insights from Davos 2024

When digital meets physical, when Gen AI meets creativity, and when sustainability meets scalability, you can truly unlock the value of tech for your business.

Insights from Davos 2023

The future of industry will be more intelligent, efficient, sustainable, and resilient.

We are a founding partner in the GGTC in Berlin

The GGTC brings together a global network of experts and practitioners to speed up the digital transformation of governments by informing and inspiring GovTech agendas worldwide. A first-of-its-kind initiative, it was officially launched by the Forum and GovTech Campus Deutschland in October 2024.

The GGTC creates a space where public sector organizations and GovTech providers can collaborate and innovate. It gives governments access to actionable tools, solutions and best practices for modernizing the way they work. By learning from existing use cases, and using proven technology, they can improve the quality and accessibility of their public services.

Learn more about the GGTC

Read the official launch press release

Meet our experts

Person in a dark blue suit, white shirt, and purple tie, smiling in a blurred indoor setting

“We are proud to be a leading partner to public sector organizations globally, supporting mission-critical systems that touch the lives of millions of citizens and users every day. While developing the next generation of citizen-centric, inclusive public services, we are also enabling organizations to transform to tackle the most important challenges our societies face. As we look to the 2030 targets of the Paris Agreement and the UN Sustainable Development Goals, it’s clear that technology is a tool for achieving better outcomes, and that societal purpose should be a driving force behind the sector’s use of digital to perform and transform.”

A photo of Timo Graf von Koenigsmarck smiling. He has short dark hair and a beard. He wears dark glasses and a red jumper.

Timo is what he calls “a steward of change”, championing IT transformation processes with a wealth of experience in public administration. His expertise lies in IT governance, managing large-scale projects, driving user-centric service digitization, and meticulous vendor management.