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Intelligent telecoms

Delivering on the needs of customers through data-driven insights and enhanced network capabilities

What value does an enhanced network hold for telco organizations? The answer is in the data.

As some of the world’s largest data aggregators, with access to a huge number of data sources and a direct connection to millions of users, Telcos are uniquely positioned to recognize and deliver on the needs of customers through data-driven insights.

At Capgemini, we recognize the foundational role that data and AI, including generative and agentic AI, plays in every transformation program. We help telecom clients fully leverage their vast stores of data, in connection with advanced technologies, to expand their existing role in the value chain—from a mere “pipe” for data traffic to a conduit for transformation.

Generative AI

A game-changer for Telecoms

What we do

We help clients re-examine and re-imagine how they can leverage the full power of data, AI and cloud to enable continuous innovation, unlock new growth opportunities, cut costs, drive
sustainability and expand their role within the value chain.

Data modernization | Data monetization | Network analytics | AI for autonomous networks | Ecosystem orchestration | Agentic telecoms

In order for telco data to fulfill its promise, information must be accurate, accessible, complete and timely.

Home to one of the single largest pools of data experts and engineers in the world, Capgemini is an end-to-end data modernization partner, helping organizations move existing customer and network data into modern data stacks, enabling them to unlock new revenue streams, optimize network performance, and create personalized services and solutions.
Our comprehensive services portfolio takes advantage of the latest in digital technologies, analytics, AI and cloud, helping telcos efficiently modernize legacy systems and unlock the full potential of their data.

Telecom companies have a unique opportunity to capitalize on the value of their vast data reserves, transforming insights into new revenue streams that fuel innovation, drive investments, and power business growth.

We work with clients to craft customized, flexible and scalable data monetization strategies, enabling telcos to aggregate and anonymize large volumes of data, unlocking a valuable new growth lever for both the company and its strategic partners.

As companies accelerate their network modernization journey, emerging technologies and advanced analytics are critical to maximizing investments, enhancing network operations and creating new products and services.  

As companies accelerate their network modernization journey, emerging technologies and advanced analytics are critical to maximizing investments, enhancing network operations and creating new products and services.  

By leveraging these capabilities, telecom companies can gain deeper insights into their network operations, allowing them to align investments with client demands, prioritize areas that drive the most value, and embed AI into networks to create self-managing systems that enhance efficiency and performance.

Autonomous networks are the defining element in every telecom reinvention journey. 

By enabling networks to operate seamlessly without human intervention, telcos can intuitively respond to increased demand, adapt to failures with corrective measures, and reconfigure when necessary, helping lower operational costs while improving performance.
We partner with telcos to accelerate their journey to fully automated networks, leveraging advanced data-driven technologies and digital capabilities to build the maturity that unlocks the future.

Transformation takes a village.

As a comprehensive transformation partner, we recognize that the digital journey requires partnership and coordination across a host of third-party partners.

Capgemini works as an orchestrator of the broader partner ecosystem, leveraging long-standing relationships with hyperscalers, tech partners, data players and startups, to help telecom clients effectively access and engage the precise services, capabilities and assets they need at every point in their transformation plan.

Learn more about our partnerships:

If data is the foundation of every business, AI is the future.

As a recognized market leader in AI, Capgemini is at the forefront of the AI-native and agentic telco movement, helping organizations embrace AI in all its forms as a foundational element of the business.

Our end-to-end AI service offering and strategic approach empowers telecom organizations to unlock the potential of generative and agentic AI across two main areas:

  • Operational AI transformation: Embedding AI as a core element of telecom operations, processes, workflows, and culture to unlock efficiencies, reduce costs and deliver better customer experiences.
  • AI-driven innovation and revenue generation: Leveraging generative and agentic AI to create new services and enhance existing offerings, enabling telecom companies to capitalize on the revenue-generating potential of AI-powered innovation.

Generative AI service offerings

  • Generative experiences
  • Generative operations
  • Generative software engineering
  • Generative networks
  • Generative business

Agentic AI-enabled services

  • Network operations and management
  • Autonomous networks
  • Network slicing and open RAN
  • Network planning and deployment
  • Customer service and support
  • Sales and revenue growth
  • Edge AI and B2B services, such as fraud detection and cybersecurity
  • Compliance

Client story

    Capgemini showcases the power of Gen AI at GlasfaserPlus in predicting fiber optic rollout delays

    Capgemini’s Gen AI solution for fiber rollout helps planners to optimize workforce allocation and enables proactive communication with all stakeholders

    Read more

    Wind Tre calls in new marketing capabilities in support of customer experience

    By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

    Read more

      Executive conversation with Chema Alonso, Chief Digital Officer, Telefónica

      Scaling and securing generative AI

      Read more

      Research and insights

      Point of view

      Has Gen AI for software lived up to the hype in the telecoms sector?
      Point of view

      How CSPs are battling energy costs and carbon footprints 
      Gen AI
      Capgemini Research Institute

      The art of software: The new route to value creation across industries

      capgemini-research-institute
      Capgemini Research Institute

      Generative AI in organizations 2024

      capgemini-research-institute
      Report

      Project Bose – A smart way to enable sustainable 5G networks

      capgemini-engineering
      Point of view

      One-to-one customer engagement for telecoms

      Expert perspectives

      Telecoms

      The rise of the Dark NOC: A new era in network operations

      Nikhil Gulati
      Feb 27, 2025
      Telecoms

      The AI-native telco: Transforming the industry with artificial intelligence

      Camille Juguet
      Jun 10, 2024
      Telecoms

      Generative AI future: 5 emerging trends from Mobile World Congress 2024

      Camille Juguet
      Apr 8, 2024

      Meet our experts

      Yannick Martel

      Telco Leader
      “The telecom industry is experiencing a new Spring, with renewed investments in Network technology and a strong awareness of the power of Data and AI. Both transformations are required and they go together – Data and AI is a strong enabler in providing quality service, higher revenue and lower costs, which are all necessary in new 5G and Fiber networks.”

      Camille Juguet

      Director, Capgemini Invent
      Camille is a Director in Capgemini Invent, based in Oslo, Norway, and the Global GenAI Lead for Telecoms. She has worked with european telcos on large transformation programs, from digital transformations to Post Merger Integrations. She is passionate about helping her clients grow their business, by reinventing the way their customers experience their brand, products & services.

      Subhankar Pal

      Senior Director and Global Innovation leader for the Intelligent Networks program, Capgemini Engineering 
      Subhankar has over 24 years of experience in telecommunications, specializing in advanced network automation, optimization, and sustainability using cloud-native principles and machine learning for 5G and beyond. At Capgemini, he leads technology product incubation, product strategy, roadmap development, and consulting for the telecommunications sector and related markets.