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people Experience

Reimagine your employee journey into an amazing people experience.

As businesses strive to get customers to identify with their brand, seamlessly interacting with their employees is more important than ever. They need to offer their employees a consumer-grade people experience that brings them a sense of purpose and satisfaction.

We focus on creating and maintaining an environment that fosters employee engagement and growth. By enhancing employee happiness, providing growth opportunities, and leveraging technology and data-driven decision-making, we transform your people into a genuine competitive advantage, with:

  • 41% lower absenteeism
  • 59% reduction in turnover
  • 10% improvement in customer ratings
  • 17% increase in productivity
  • 20% increase in sales
  • 21% improvement in profitability.

The foundation of our approach rests on putting people first through a combination of strategy and culture, technology, and operations, to deliver impactful moments and experiences, precisely when and where your employees need them – culminating in a unified, consistent people experience.

Research and insights

Report

The people experience advantage
Point of view

Reimagining the people experience – from strategy to realization
Point of view

Cloud is the future of the workspace
Capgemini Research Institute

Conversations for Tomorrow #6: Nurturing the future of work

Introducing Microsoft 365 Copilot

Our agile, end-to-end approach that puts people at the heart of workplace transformation.

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Expert perspectives

Unleashing a new era of work, with Generative AI

Oct 31, 2023

Start your journey to creating an amazing people experience

Oct 31, 2023

Building an impactful people experience – a 12-step journey

Jan Krogel
Oct 31, 2023

Reimagine your employee journey into an amazing people experience

Stephan Paolini
Sep 15, 2023

Heathrow extends partnership with Capgemini

We signed a five-year contract with Heathrow to provide end user services and service desk support until the end of 2026.

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    Enabling a digital workplace transformation at Airbus

    We have signed a five-year contract with Airbus to support the redesign of its global collaborative workplace.

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      Meet our experts

      Jon Harriman

      Group Offer Lead – People Experience
      Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.

      Claudia Crummenerl

      Global Head of Workforce and Organization, Capgemini Invent
      Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.

      Stephan Paolini

      Global Head of Intelligent People Operations – Business Services | Executive Vice-President
      I help build solutions to accelerate implementation and provide change efficiency in complex environments. I go beyond operational performance to create renewed and collective social performance that successfully transforms organizations.

      James McMahon

      Global Head of Employee Experience – Cloud Infrastructure Services
      Global Head of Employee Experience at Capgemini, James has over 20 years’ experience in the field of employee experience and digital workplace services.

      Alan Connolly

      Global Head of Digital Workplace Services – Cloud Infrastructure Services
      Alan has a passion for working closely with customers, partners, and industry experts to solve complex challenges across the workplace. As a seasoned professional with over 20 years experience, he brings a unique blend of creativity and analytical thinking to the table to develop comprehensive plans that meet the needs of both the organization, and its employees.