Vodafone Netherlands Launches Managed Service for BlackBerry

By maintaining a continuous heartbeat, Capgemini ensured that this complex project with many stakeholders delivered its results in time. The quality and commitment of Capgemini consultants have pushed us over the line; a complex project, where the existing expertise of many Vodafone employees had to be bundled, was accelerated and taken to the desired level of execution. Rien Mustert, Marketing Manager Corporate, Vodafone Netherlands

The Situation

Vodafone Netherlands decided to launch a Managed Service for BlackBerry, the first of an end-to-end portfolio of offerings for hand-held business devices.

The Solution

Vodafone Netherlands looked to its long-standing partner, Capgemini Consulting, to help launch the service. A joint team finalized a proposition and business model; prepared and executed a process to assess potential strategic partners; selected a partner; and planned and prepared to launch the new product.

The Result

Together with a new strategic partner, Vodafone Netherlands has commercially launched the Managed Service for BlackBerry to the market. Companies can now outsource the complete end-to-end management of their BlackBerry service environment to Vodafone for a fixed fee per end user. Vodafone business customers are enabled to work “anywhere, any time” using the latest BlackBerry software and have access to help desk support.

The necessary BlackBerry IT systems are installed by Vodafone experts and continually monitored to ensure a high availability of the BlackBerry service.

Customers get a single point-of-contact and a single bill, and benefit from predictable costs.