Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Our number one ranked think-tank
Explore our brands
Explore our technology partners
Welfare Organizations across the world are facing key challenges. A sustained economic downturn has limited their roles, capacities, and sources of funding. Yet, they are expected to expand their coverage and improve service standard. As a result, they are under increasing pressure to do more with less and achieve a state of administrative excellence. The European Union accords priority to the implementation of digital technology (Digital Agenda) in order to overcome these challenges with regard to cost pressures, skills shortage, and demographic change.
With 12,000 experts in its Public Sector practice and experience in transforming Tax & Welfare organizations, Capgemini is a renowned thought leader in Digital Welfare. Together with Karsten Bunk, responsible for the Digital Agenda at the German Federal Employment Agency (Bundesagentur für Arbeit), Capgemini envisaged the idea of an international workshop, where executives and experts of welfare organizations could exchange ideas around the vision and implementation of a digital agenda. Building further on the idea, Capgemini organized the first “EuropeanExecutive Panel – Digital Welfare (EEP-DW)” with the title “Modern Welfare in a Digital World.” From 19 May to 20 May 2014, decision makers of ten welfare organizations from Austria, Estonia, Finland, France, Germany, Norway, and Australia attended the Accelerated Solution Environment (ASE) Workshop in Berlin.
Capgemini modeled the EEP-DW on its ASE approach, which enables people from diverse functions and backgrounds to exchange ideas and innovations in a dynamic, technology powered session.
During the two-day EEP-DW workshop, the participants shared ideas and challenges from their organizational experience. In groups, they identified the need for several new digital services.
Three of these identified services were selected for further development:
The detailed results of the discussions can be used to shape the digital strategies of the participant organizations. The feedback from the workshop was very positive, and the participants have decided to repeat the event the following year. A LinkedIn group-“Digital Welfare”-was instituted to facilitate ongoing interaction between the participant organizations.
Capgemini’s ASE workshops are designed to bring people together in a way that unleashes group-genius to yield breakthrough solutions. The EEP-DW was conducted at its dedicated Berlin ASE facility. Karsten Bunk, patron of the EEP-DW, welcomed the participants with a video presenting BA’s digital vision and its upcoming online solutions. Dr. Sven Roth from Capgemini then introduced the “Citizen Lifecycle,” highlighting the contact points between welfare agencies and citizens. The participants introduced themselves and located their implemented and planned solutions as well as current challenges to the life events within the Citizen Lifecycle.
To demonstrate multiple perspectives on the requirements of modern welfare organizations, three speakers were invited:
The participants then learned more about innovative digital initiatives from the other organizations. Five initiatives were presented:
All solutions were good examples of digital services, and their successful implementation requires several factors to be taken into consideration. Lars Santesson, Chief Architect, Business Technology, Public Sector, Capgemini introduced a framework that described the capabilities required to successfully implement digital services. Within the context of the framework, successfulimplementation was defined by several factors such as citizens’ awareness of the services and their ability to use them effectively.
Each participant developed their vision of modern digital welfare in the future and presented it to the participants in smaller groups. The groups then worked together on ideas for future digital services. From the multitude of services, three were selected by the participants and further detailed in group work.
We respect your privacy
You may accept all cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page.