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Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024 across all three quadrants in the US and europe

30 Apr 2024

The ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 quadrant report evaluates the strengths, challenges, and competitive differentiators of ServiceNow’s partner providers. In this report, around 70 providers across three quadrants were assessed on their capabilities in consulting, implementation and integration, and managed services.

We are delighted to announce that Capgemini is ranked as a market leader across all these three quadrants in the U.S. and Europe.

  • ServiceNow Consulting Services
  • ServiceNow Implementation and Integration Services
  • ServiceNow Managed Services Providers

“Capgemini has proven ServiceNow implementation and scope augmentation capabilities with an industry-leading ServiceNow consulting talent pool across markets, providing clients with domain-specific experience and operations expertise helping through enduring engagement models with marquee large enterprises.”

Tapati Bandopadhyay, Lead Analyst.

The report identified several of Capgemini’s key strengths, including:

  • Proven industry expertise and experience: Most leaders have extensive experience and expertise in delivering industry-specific ServiceNow solutions. Also, several leaders have a significant reach across key industries in some regions.
  • Strong local presence: Most providers have experienced delivery personnel, with different levels of certifications in ServiceNow technologies. This helps provide optimized results to clients.
  • Strong partnership with ServiceNow: Most leaders have strong partnerships with ServiceNow. This enables them to effectively combine their capabilities with ServiceNow’s baseline functionality, leading to improved product delivery for customers. Some of them build their tools, templates, and accelerators on the ServiceNow platform to expedite time to market. Some leaders are recognized by ServiceNow as Global and Regional Partners of the Year.
  • Huge investments in ServiceNow solutions: Some leaders invest heavily in ServiceNow-related offerings, as it is their primary focus area. They also spend on developing pre-built, ready-to-deploy solutions and add-ons.

Capgemini offers comprehensive Service Integration services such as ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally. To find out more, visit our offer page.

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About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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