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Reinventing customer experience in healthcare

Drive intelligent, frictionless customer interactions for your patients and members across the healthcare ecosystem

This collection of blogs, articles, and interviews gives you insights and advice on how your organization can reinvent customer experience for the healthcare industry to deliver a frictionless, personalized, digital-first customer experience for your patients and members.

These insights are based on learnings from the recent experience of Capgemini’s Intelligent Customer Operations team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers:

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To learn more about how Capgemini’s Intelligent Customer Operations for Healthcare helps you deliver a superior, frictionless patient and member experience, contact: To stay up to date with our latest thought leadership pieces, product launches, and news – click here