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Financial services

Insurance Top Trends 2024

Industry drivers and opportunities for insurer success in the year ahead

In response to uncertain macroeconomics and increasing insurability concerns, forward-looking organizations across the insurance industry are engaged in business and operating model restructuring. Looking ahead, we anticipate carriers will focus on initiatives that enhance underwriting profitability, promote sustainability and inclusivity, and leverage generative AI to fuel operational excellence.

Success drivers will include enhanced customer experience that boosts trust and loyalty, rapid product innovation, increasing up-sell and cross-sell opportunities, and identification of new revenue streams.

Read our new report, Insurance Top Trends 2024, to explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

Meet our experts

Shane Cassidy

Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services

Adam Denninger

Global Industry Leader, Insurance

Kiran Boosam

Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

Samantha Chow

Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

Elias Ghanem

Expert in Financial Services, FinTech, Insurtech, Payments