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Customer first

Envision a new era of customer service with generative AI  

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Should after-sales service remain an afterthought?

For most businesses, customer acquisition efforts far outweigh those of their customer support function. This is standard practice, given the need to see higher revenues from new customers. But keeping those customers is just as important.   

What if there was a way to apply an equal measure of growth to both sides – increase sales while still improving the quality of customer service?  

Get more business value with a generative AI omnichannel customer service solution 

AI-driven chatbots and virtual conversational agents can now understand natural language, respond to complex queries, and even anticipate the customer’s next move.  

In addition to providing better customer support, human agents can use generative AI to get more accurate, relevant, and timely data on each customer and entice them to make additional purchases. 

Gartner predicts that by 2028, digital customer service, conversational user interfaces, and generative AI will transform customer service and support.1 

It’s time to empower your customer service agents. 

Discover how you can offer stellar service while generating more sales. 

1 https://www.gartner.com/en/newsroom/press-releases/2023-08-30-gartner-reveals-three-technologies-that-will-transform-customer-service-and-support-by-2028 

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          Meet our experts

          Naresh Khanduri

          Global Generative AI for CX Lead, Capgemini
          Naresh has been with group for more than 6 years now and has played multiple roles. In his current role as “Strategic Initiatives & Growth Lead – DCX” he is responsible for envisioning, designing and building strategic initiatives to help Capgemini differentiate and win in market place.

          Alex Smith-Bingham

          EVP, Global Application Business Line Leader, Digital Customer Experience
          With over 30 years of expertise in business and technology transformation, Alex has been instrumental in helping global brands reinvent their businesses and transform their customer experiences across numerous industries. Today, he leads a talented team of over 12,000 CX architects, consultants, and platform experts worldwide, harnessing advanced capabilities and technologies like AI to craft and deliver hyper-personalized experiences that drive growth, customer satisfaction, innovation, agility, and profitability for our clients.
          Darshan Shankavaram

          Darshan Shankavaram

          Executive Vice President, Digital Customer Experience Global Practice Leader
          Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.