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Driving the future – a podcast series

Fueled by such factors as the climate crisis and the digital revolution, the automotive industry is transforming rapidly.

A typical automotive company today faces the task of transforming from a component manufacturer or assembler to a software and technology company, while also navigating electrification and the race to sustainability.

At the same time, the company may well be striving to become a mobility player, to move from a siloed economy towards an open, flexible shared partner ecosystem, and to reduce time to market by accelerating automation and efficiency.

And, of course, the company simultaneously needs to keep making cars, and to ensure that existing assets are still performant.

Challenges like these call for enterprise-wide agility coupled with rapid innovation.

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Episode 29: Unleashing Technology to Futureproof CX

The topic of customer experience within the automotive industry is nothing new but what is new, and changing on a daily basis, is the expectations from the customers. So how can innovative technologies be used to shape experiences and meet expectations before a customer has even stepped foot in a vehicle for the very first time!?

Daniel Garschagen, Lead for Applied Innovation Exchange at Capgemini, hosts a conversation with Ben Steinmetz, Product Experience Director, NIO and Thomas Zuchtriegel, Automotive Advisor, Journee. They discuss the product experience; what they’ve seen until now and what they expect to change. They talk about the internal relationship between sales and marketing within a company, and then they look to the future , the healthy relationship between digital and physical experiences, alongside GenAI and capabilities to scale.

If this conversation resonates with you, and you are heading to CES 2024, Capgemini together with Journee will host a talk on this topic. Head to our event page for more information.

Buckle yourself in. It’s time to start Driving the Future. Subscribe now for regular updates!


Jean-Marie Lapeyre

EVP and Chief Technology & Innovation Officer, Global Automotive Industry
Jean-Marie Lapeyre works with automotive clients to develop and launch actionable technology strategies to help them succeed in a data and software-driven world.

Dora Smith

Senior Director, Siemens Empowers Education and Startups
Dora Smith empowers future engineers with industrial strength software and learning resources to help them create a more innovative sustainable future.

John Sparrefors

Director & Global Account Executive, Capgemini

Ralf Blessmann

Executive Vice President and Head of Automotive Division, Germany
Ralf Blessmann leads the automotive sector in Germany. Sustainability and data sovereignty are his priority topics and key to help automotive clients in transforming their business.

Pascal Feillard

Head of Business Transformation, Capgemini Engineering
Pascal draws on his many years of experience in the Automotive industry in his current position, where he is responsible for ensuring that Capgemini‘s partnerships facilitate software-driven transformation in order to give automotive clients the future that they and their customers want.

Sebastian Tschödrich

Executive Vice President, Global Head of Automotive, Capgemini Invent
I have been working in automotive consulting for 14 years, with experience in Europe and China. Currently based in Munich, I am responsible for the global automotive consulting business and part of the global leadership team at Capgemini Invent.

Dr. Philipp Haaf

Head of e-Mobility Solutions and Smart Mobility Connect Lead, Capgemini Invent
As the Head of Electric Mobility at Capgemini Invent, Philipp Haaf is an acknowledged thought leader in electric mobility. He draws on 11 years’ experience in this rapidly changing area to help automotive OEMs and suppliers seize what he describes as the infinite opportunities of digital transformation.