Does hyperintelligence require a radically new approach to business?

“AI will both create and destroy value… There will be creative destruction… Policies should protect people, not jobs… Companies and the government’s focus should be on skills” – Professor John Van Reenen, economist at The Massachusetts Institute of Technology (MIT)

These words from the sphere of academia closely resonate with the business advisory work that Capgemini’s Christopher Stancombe (Executive Vice President, Capgemini) and Xavier Hochet (Head of Europe, Capgemini’s Business Services) have been heading up recently.

Their shared viewpoint is that the current wave of technological innovation will have a much greater impact than any such wave before it.

As such, it is ushering in a new age of hyperintelligence, where people will work collaboratively with machines to achieve previously unobtainable outcomes. This is bringing about a fundamental rethinking of how businesses operate and organize themselves.

Christopher and Xavier are publishing a series of articles on this topic, looking at:

• How today’s AI developments are bringing 70 years of ideas to life – and the huge opportunity this presents for businesses to transform their services.
• The misconception that AI is mysterious and complex – and how it is really just different technologies working together to mimic human cognition using five “senses” of intelligence.
• What happens when AI frees people from manual processes – with examples of how technology is changing the nature of traditional job roles and organisational models.
• The wide availability of the components that underpin AI – such as the data we generate via devices, the APIs that allow devices to talk to each other, and the algorithms that make sense of it all.
• The opportunity to “un-lean” business processes – using the power of AI and automation to focus on the effectiveness of activities to deliver better outcomes, creating a balance to the obsession of driving efficiency by removing steps in a manual process to strip out time and cost.
• How to make AI part of “business as usual” – with a practical plan for action, supported by a framework and methodology that references relevant success stories from their recent work.

This series provides insights, challenges, and new perspectives to decision-makers across all areas of business today – from IT practitioners and HR managers, to CIOs and chief executives.

Going beyond mere speculation on the impact of AI, it will inform the practical and strategic changes required as businesses move into the new age of hyperintelligence.

Carole Murphy leads Capgemini’s Finance Powered by Intelligent Automation Practice, a global team of transformation professionals and is responsible for developing and delivering transformational solutions for our clients.

Drawing on over 20 years of experience across operations, consulting, and transformation, Carole helps large global organizations achieve their business objectives and operational excellence through BPO-led transformation and alignment of Capgemini’s Business Services and Group assets to deliver efficiency, value, and improved control in their operations.