Wealth management and retirement

While a range of industry changes are reshaping family offices, such as shifting asset allocation preferences and new investment avenues, banks need to keep pace with their family office clients’ complex needs. When embracing digitalisation and technology-driven transformation, banks have a unique opportunity to deliver enhanced services and cyber resilience to their clients. Our family office advisory empowers you to craft a range of new services that meet the evolving needs of your most valued clients.

As customer expectations and new competitors with low-cost, niche, digital offerings continue to impact the market, wealth managers are challenged with retaining and acquiring clients. To succeed, firms must undergo a digital transformation to enhance customer experience. With our support, banks and wealth management firms can design optimal client journeys, blending client-advisor touchpoints with seamless omnichannel tools and innovative technology solutions like digital document management and e-signature platforms.

Ensuring intimate and tailored customer experiences by relationship managers (RMs) requires a multi-faceted approach. By integrating technology, data, and client goals, our Intelligent Advisor and Augmented RM solutions create a 360-degree view of clients. With enhanced Know-Your-Customer processes and AI-driven advisory, powered by digital transformation, RMs can provide relevant and personalised advice that aligns with every client’s ambitions and goals.

The pace of technological transformation has left many investment wealth management firms and their fintech partners with a variety of systems at different levels of compatibility. Capgemini’s Wealth Ecosystem offers a seamless digitalisation strategy by providing a handpicked set of fintech services, all pre-integrated into one end-to-end service stack. Whether on-premises or on-cloud, our modular solution offers flexible options for IT and operations transformation, enabling firms to optimise their use of wealth management technology while ensuring cohesive control over operations without disrupting core systems.