ServiceNow

Reimagine the future and reshape your enterprise

Leaders in every sector are striving to implement AI‑driven transformations that create meaningful efficiencies, intelligent experiences, and measurable value. Yet, many struggle to move beyond pilots, fragmented fixes, and technical debt. With Capgemini as your ServiceNow implementation partner, organizations can reimagine the future and reshape their enterprise – showing what becomes possible when deep industry expertise meets a powerful platform for AI‑powered operations. Together, we help you close the gap between what’s possible and what’s real.

Make it real with Capgemini and ServiceNow.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

    Reimagine customer experience: Human-led AI powered

    Why customer experience is now a driver of growth, trust, and long-term value

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    Capgemini at ServiceNow Knowledge 2026

    Excited to return as a Knowledge 2026 Platinum Sponsor, helping organizations overcome AI adoption hurdles and enable intelligent AI operations.

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      How Capgemini and ServiceNow can help

      Capgemini positions ServiceNow as your enterprise nucleus – the AI control tower that unites data, workflows, and AI agents across front, middle, and back offices.

      Together, we help you unlock the potential of AI with purposeful governance, standardize how work runs, build secure and future‑ready capabilities, and continuously innovate through human‑AI collaboration.

      Capgemini and ServiceNow have the know-how, culture, and in-depth industry experience to help you put AI to work. This includes Capgemini’s Resonance AI Framework and expertise with 3,750+ ServiceNow process consultants and 14,000+ certifications. Tap into the best of Capgemini’s industry and domain expertise while using ServiceNow as your AI backbone. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – ensuring they are tailored to meet our clients’ unique set of needs.

      ServiceNow consulting solutions

      Future Franchise services

      Future Franchise services empower franchisees to deliver a great customer experience.

      Enterprise Service Management (ESM) on NOW

      Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

      Digital Service Integration and Management (SIAM)

      Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

      People Experience

      People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

      Reimagine customer service with CX with ServiceNow

      Stop struggling with siloed systems and unlock human-AI collaboration with AI-powered workflows to deliver exceptional experience to customers that drives business growth.

      Digital Operational Resilience

      In an era where digital transformation is reshaping the financial landscape, the importance of cyber resilience cannot be overstated.

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      AI agents in action: Solving the people experience challenge with ServiceNow

      Transforming customer experience with AI agents through ServiceNow

      Reducing ServiceNow technical debt to thrive in today’s AI-driven enterprises

      Technology meets Resilience: Ensuring Data Quality and Building Workflows in ServiceNow

      Client stories

      Nortura modernizes Health and Safety reporting

      Nortura and Capgemini enabled the successful rollout of a modern Health and Safety ServiceNow platform, empowering employees and strengthening organizational safety culture

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      Fresenius transforms user access to IT services and support

      FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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      Signant Health transforms the patient experience to accelerate clinical trials

      Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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      Hydro One adapts payroll functions to help manage disruption

      Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – ensuring they are tailored to meet our clients’ unique set of needs.

      1. Govern with purpose to scale with confidence

      We ensure AI operates with intent – linking oversight to strategic priorities, protecting data integrity, and establishing guardrails that guide enterprises from proof of concept to repeatable performance.

      2. Run as one with a unified platform

      Capgemini and ServiceNow connect AI agents, processes, and data through a cohesive digital backbone – standardizing how work gets done and enabling secure, scalable, and reusable components across the enterprise.

      3. Transform for today and build for what’s next

      We help organizations unlock new business models, intelligent experiences, and a multi‑agentic, futuristic work culture powered by human-AI collaboration.  

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

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      Public sector

      We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

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      Retail

      Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

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      Research and insights

      Unleashing the value of customer service - banner
      Report

      Customer service transformation

      capgemini-research-institute capgemini-research-institute
      Report

      Unlock the power of experience with ServiceNow

      Point of View: Accelerate IT workflows through real-time IT services

      Enabling AIOps with ServiceNow

      Expert perspectives

      Data and AI

      The fast and the frugal

      Capgemini
      Oct 21, 2025
      Data and AI

      Your Business Called – It Wants a Reboot from the Future

      Dinand Tinholt
      Oct 1, 2025
      Data and AI

      From data pipelines to AI-driven integration: The future of data automation

      Sjoukje Zaal
      Sep 17, 2025
      Data and AI

      Enhancing IT ops with a multi-AI agent approach

      Dnyanesh Joshi
      Sep 15, 2025
      Innovation

      Agentic AI in action: Lessons from the Capgemini and Google Cloud hackathon 

      Geoffroy Pajot
      Sep 12, 2025
      Data and AI

      Gen Garage: Where tomorrow’s talent builds today’s AI for good

      Aishwarya Kulkrni
      Sep 2, 2025
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      Awards and recognition

      As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

      Core Business – EMEA Partner of the Year

      This award recognizes our ability to modernize essential enterprise functions such as legal service delivery, source-to-pay, procurement, HR workflows, and other critical back-office operations. This recognition also underlines our ability to apply AI-driven workflows to improve efficiency, reduce manual work, and elevate operational performance across the enterprise.

      Consulting and Implementation
      Reseller
      Manufacturing
      EMEA Partner

      Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

      Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

      Awards and recognition