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PEGA

Intelligent decision-making for engaged customer experience.

Customer experience has always been about understanding what customers want. In a digital world, in which people expect engaging, personalized journeys, it is more important than ever to provide this experience, but in real-time. 

Pega is the leader in cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and artificial intelligence.

Capgemini specializes in shaping digital transformation to individual business needs. Together, we make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Elite
Our consistent display of higher skills and demonstrated delivery success, as voted by customers

Delivery – Global
Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Solutions Area IA Specialization- Global
Implementing solutions so that skilled workers can spend more time innovating

Robots Process Automation (RP) – Global
Building RPA solutions to improve employee productivity by automating manual tasks

Customer Service – EMEA
Designing customer experiences that drive loyalty, retention, and engagement across all channels

Customer Engagement – EMEA
Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

With a decade-long history of award-winning Pegasystems partnership performance, we’re thrilled to reach this status in the new Pega Partners program.

PegaWorld iNspire 2022

Capgemini experts garnered attention at PegaWorld iNspire presenting, along with clients, our innovative offers: Smart Grants Management and Lending Onboarding. In both cases, Capgemini’s innovation using Pega technology transformed operations to streamline and shorten the process of getting funds into customers’ hands. 

Not only did our presenters shine, but our Financial Services Team received the Industry Excellence Innovation Award for driving excellence in Financial Services.

The Pega Practice Global Team relentlessly drive innovation to transform operations for our clients every day.

Get ready to switch up your perspective and tap into powerful insights. Catch up on our latest sessions at PegaWorld.

From PegaWorld iNspire 2022

Achieve empathetic digitization at scale with Erste Group.

From PegaWorld iNspire 2022

ANAH and Pega put France on track to achieve environmental housing.

    The World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalized solutions

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, pubilc sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

      Financial services

      We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

        Public sector

        We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector. 

          Telecoms, and media and entertainment

          We leverage Pegasystems technology to gain efficiency, and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

            Awards and recognition

            2021 Client Innovation in Digital Transformation

            Capgemini was presented with the award in recognition of its innovation delivered at one of the world’s largest network manufacturer.

            Meet our experts

            Jukka Tuominen

            Head of Customer Experience Offering & CX Presales Lead, Capgemini Finland
            Jukka is responsible for Capgemini’s Salesforce offering in Finland market. He has broad experience in CX, CRM and Salesforce, and has held leading roles in various digital projects including large scale international CRM transformations.

            Gustaf Soderlund

            VP, Global Pega Leader and member of Digital Leadership team, Capgemini FS 
            Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.

            Fernand Khousakoun

            Vice President, Digital Customer Experience Content & Marketing COE Leader
            Fernand has 24 years of experience working with customers to improve the Customer experience.