Skip to Content

Pega

Intelligent decision-making for engaged customer experience.

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Our partnership

The power of platform, and strategy

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA) Building RPA solutions to improve employee productivity by automating manual tasks

Customer Service Designing customer experiences that drive loyalty, retention, and engagement across all channels

Customer Engagement Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

    ESG evaluator solution

    A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

    Find out more

    Citizen services solution with Pega

    Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

    Find out more

      A seamless journey

      To request grants for French households towards energy renovation

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

      Financial services

      We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

        Public sector

        We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector. 

          Telecoms, and media and entertainment

          We leverage Pegasystems technology to gain efficiency, and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

            Awards and recognition

            Logo reads - Pega - Global Elite Partner

            2025 Industry Excellence Awards in Insurance

            Capgemini was presented with the Pega Partner of the Year the Award and Communication Award in recognition of digital transformation and excellence in Pega’s go to market strategies.

            Awards and recognition

            Meet our experts

            Jukka Tuominen

            Head of Customer Experience Offering & CX Presales Lead, Capgemini Finland
            Jukka is responsible for Capgemini’s Salesforce offering in Finland market. He has broad experience in CX, CRM and Salesforce, and has held leading roles in various digital projects including large scale international CRM transformations.

              Contact us

              Book a demo from one of our experts

              Contact us