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People experience by ServiceNow (2)

people experience with servicenow

Joined-up employee experience services: Good for everyone (not just employees)

End-to-end employee experience solutions have been available for many years now. So, isn’t it time organizations did the same for its own?   Yes. (That’s what we thought too.)   Introducing Capgemini’s People Experience platform with ServiceNow. Integrated employee experience platform that boosts productivity, sales, profitability, customer favorability – and the feel-good factor for everyone on the team.   Which means everyone wins.

Why make life hard for people? Our people experience with ServiceNow offer brings disparate employee systems together, automating tasks through workflows and presenting a single user interface.

Client stories

How we can help

Transforming every aspect of the digital employee experience requires a wide range of skills and strengths, including consulting and business transformation services, sector knowledge, HR business process operations, and technology services. All these must be closely interconnected and tailored to support the needs not just of the business but the entire workforce – no matter who they are or what they do.

Capgemini is a certified ServiceNow Elite Partner with a worldwide reach. Our approach is end to end, covering transformation, implementation and managed services across all IT, HR and customer workflows related to people, processes, technology, mindset, and culture. Onboarding, learning and development, internal comms, productivity, pastoral care, expenses, daily work,  IT/HR support and more – we build smart, integrated digital employee experience solutions that revolutionize the moments that matter to your workforce.

Our intelligent, integrated approach to employee experience solutions delivers benefits across the organization:

  • For IT: efficient incident resolution, proactive problem management, self-service portal, automation, self-improving workflows, integration of disparate tools
  • For HR: efficient employee onboarding, employee self-service portal, automated HR processes, employee case management, analytics and reporting
  • For operations: cost savings, effective resource allocation, continuous improvement, contented workforce
  • For the workforce: everything in one place, anytime-anywhere accessibility, personalized service

Why Capgemini?

  • ServiceNow Elite Partner
  • Services in over 160 countries, from 14 regional centers, supporting 20+ languages
  • 600+ ServiceNow delivered engagements across all major enterprise functions
  • 1700+ ServiceNow certified process consultants
  • 4000+ certifications and accreditations.

Meet our experts

Jon Harriman

Expert in End User Services, Microsoft Technologies, Mobility and Collaboration Services

Claudia Crummenerl

Global Head of Workforce and Organization, Capgemini Invent
Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.

Jill Weber

Head of Enterprise Service Management & ServiceNow Practice, Global Centre of Excellence at Capgemini
Jill Weber is the Global Enterprise Service Management (ESM) Capability Lead, supporting solutions designed with Amazon Connect and ServiceNow. Working in the Cloud Infrastructure Services Global Center of Excellence over the last 4 years, she is responsible for bringing together Capgemini’s unique breadth of domain and industry-specific experience to design comprehensive enterprise service management solutions leveraging our partner products Amazon Connect and ServiceNow.

Jan Krogel

People and HR Transformation Leader designing and delivering impactful people experiences | Vice-President
Jan Krögel is Vice President, Head of Digital HR for Capgemini Group and leads the Digital HR function with the objective of driving and accelerating the digital transformation of HR, focusing on employee experience, employee engagement, and workforce analytics.

Antoine Starek

Intelligent People Operations Leader, Europe, Capgemini’s Business Services
Antoine Starek leads HR transformation projects for clients, and is responsible for all aspects of project and client management and people management skills.

Hugo Gordillo

Delivery Architect Director, Cloud & Edge Service Integration at Capgemini