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CRM transformation

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Transform CRM into a scalable growth engine

Drive measurable results with a five-step approach covering design, data, integration, and business change management.

Capgemini’s business-led CRM transformation framework helps you move from fragmented systems to a unified, AI-ready ecosystem. Our five-step model covers everything from experience design and data migration to integration and change management. The result – a CRM that enables omnichannel engagement, boosts field productivity, and creates measurable impact across commercial, medical, and marketing teams. With our deep Life Sciences expertise, you don’t just implement a new tool — you unlock a strategic advantage.

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    Navigate Veeva, Salesforce, or other options using a strategic, platform-agnostic approach that aligns with your business.

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    Healthcare professional engagement

    Discover more on our Healthcare Professional (HCP) Engagement page to see how we’re helping life sciences organizations lead with CRM

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      Meet our experts

      Raghunandan Hanumanthu (Raghu)

      VP and Head of Life Sciences Industry Platform
      Raghu leads Capgemini’s life sciences industry platform, combining deep life sciences and IT expertise to drive transformation across pharma, biotech, MedTech, and consumer health. He is known for building high-performing teams, delivering innovative solutions, and shaping digital strategy. He was named “PharmaTech Leader of the Year” by the Economic Times – Times Group.

      Mini Nair

      Senior Director and Commercial Excellence Lead, Life Sciences
      Mini brings over 23 years of experience in life sciences sales and marketing strategy, commercial operations, and digital transformation. She has led complex programs across brand analytics, CRM, and sales excellence, and is known for translating business needs into strategic roadmaps that drive measurable value and lasting impact.

      Patrick Schumann

      Senior Director, Capgemini Invent
      Since joining Capgemini Invent in 2021, Patrick has been guided by a clear principle: Customer First. He helps businesses transform their marketing, sales, and customer service functions through smart strategy, hands-on execution, and the power of leading platforms like Salesforce. With deep cross-industry experience, he supports organizations on their digital and customer experience transformation journeys with a focus on delivering real, measurable business impact.

      Wali Hosein

      Director, Capgemini Invent
      Wali joined Capgemini Invent in September 2023, bringing deep expertise in commercial excellence across MedTech, pharma, and life sciences. With a background in industry and consulting, he supports clients in sales transformation, portfolio optimization, and growth strategy. His pragmatic approach is rooted in hands-on experience in the medical device sector and a foundation in engineering and finance.

      Rich Minns

      Group Commerce CTO
      “I have over 20 years of experience working within IT and Commerce. I oversee the architecture and development of large commerce, content, headless, and microservice projects – always driving value for my clients.”