Drive frictionless customer experiences across product and technical support operations
Deploy technical and product support transformation at speed and scale
Capgemini’s Digital Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.
We deliver a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:
- 40% reduction in cost-to-serve
- 15–20% increase customer satisfaction
- 20% reduction in customer churn
- 35% improvement in alert management efficiency
- 25% increase in first contact resolution.
Our solution supports the end-customer experience across high-tech sub-sectors – including hardware/OEMS, semi-conductors/chipset, platform/internet, and software – to provide increased value:
For your customers:
- Personalized, connected customer support
- Frictionless, omnichannel customer journey
- Accelerated issue resolution
For your organization:
- Flexible digital customer operations and integrated hybrid support services
- Increased service performance and sales value capture
- Harmonized customer experience
- Enhanced employee satisfaction
Delivering enhanced digital customer operations
Digital Customer Operations for Tech Product Support drives synergies across your upstream and downstream process value chain, helping you transition to – what we call – the Frictionless Enterprise.
Contact Business Services
To learn more about how Capgemini’s Digital Customer Operations for Tech Product Support solution drives a frictionless customer experience across your product and technical support operations, contact: firstname.lastname@example.org
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