Sector Analysis: Government

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Targeting anytime, anywhere services for all Australians

As in many industries, the challenge of assuring quality is changing rapidly as government and customers interact through more complex digital channels and data is used with greater sophistication to improve the customer experience and compliance. Furthermore, advanced analytics, automation and the emergence of augmented or Artificial Intelligence (AI) in process optimisation creates further opportunities to improve service delivery – but, again, add complexity to the environment.

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Sector Analysis Governm...

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