Our day to day interactions with Clients, Partners, Analysts, Universities and Startups highlight that we are at the cusp of a ‘new wave’ of transformation, driven dually by Business Model Innovation at one end, and by technological disruption at the other. This is especially true for Financial Services organisations. While technology trends such as Digitisation and Automation of QA continue to expand, we are now witnessing coming up of several customer and employee focused themes – the convergence of finance and lifestyle, building trust and happiness with customers, and new ways of working – that power these trends.
Organisations are thus beginning to look at specific technology trends in the light of the larger, more holistic shifts in customer and employee expectations.
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