Capgemini and Services Australia win ‘Imagination’ award at the 2020 ISG Paragon Awards ™ APAC

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Sydney, October 07, 2020 – Capgemini today announced that it has won a 2020 ISG Paragon Award™ APAC, in the ‘Imagination’ category, in collaboration with its client Services Australia, a Federal Government Agency responsible for the delivery of Centrelink, Medicare and Child Support payments and services.

The ISG Paragon Award™ recognises the year’s most innovative and impactful sourcing partnerships. This collaboration was selected for its Document Management Modernisation through Intelligent Automation project.

Services Australia’s customers upload more than 25,000 documents each day using the agency’s secure Document Lodgement service. COVID-19 has led to a growing demand for online services. As part of this collaboration, Capgemini helped Services Australia to build on its existing architecture to introduce new ways of working, by leveraging machine learning and artificial intelligence to further develop the agency’s Document Lodgement service. Through the use of machine vision technology, the partnership has built the capability and is beginning to pilot a range of enhancements to the existing service.

Services Australia’s vision is to provide trusted services that are respectful, simple, helpful and transparent, while delivering vital payments and services to Australians. Through their digital transformation, the agency continues to re-design the way they do business using new and emerging technology to improve their systems so they are easy to use and responsive to customer needs. The work Capgemini and Services Australia is undertaking to provide an updated service that assists customers to submit, classify and verify documentation online has never been more important.

Acknowledging the award, Olaf Pietschner, Managing Director of Capgemini in Australia and New Zealand, said, “The ISG Paragon Awards celebrate the innovative approaches, technologies, and behaviours transforming business today and it is a tremendous honour to have won the ‘Imagination’ award with Services Australia. Capgemini is at the forefront of innovation and by exploring emerging technologies to address business pain points, we strive to simplify future technology trends in the complex digital world to help our clients build resilient enterprises.”

ISG is a leading global technology research and advisory firm. The winners of the 2020 ISG Paragon Awards™ APAC were selected by an independent panel of industry experts with extensive experience in sourcing and technology.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

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Capgemini and Services Australia...

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