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Banks and insurers deploy AI agents to fight fraud and process applications, with plans for new roles to supervise the AI

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how customers interact with banks and insurers.

Nov 12, 2025

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Sam Connatty

Sam Connatty

Group Press Office

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Victoire Grux

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Florence Lievre

Florence Lievre

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