SAP Customer Experience (CX)

Putting customers first with end-to-end expertise

Capgemini and SAP are delivering transformative solutions that enhance engagement, streamline operations, and drive growth for businesses striving to meet the evolving demands of customers. Leveraging SAP Customer Experience (SAP CX) technology and Capgemini’s deep industry expertise and innovative strategies empowers organizations to create personalized, seamless experiences that captivate customers and foster lasting loyalty. Discover how our combined solutions can redefine your customer interactions and accelerate your business success.

What sets Capgemini’s SAP CX program apart

Magnitude of commerce experience – Clients get the benefit of real-world experience because we have taken more projects live across eCommerce platforms than any other commerce service provider.

Innovation and consumer focus – Through investments in assets, accelerators, and working prototypes in augmented reality, AI (including Gen AI), and IoT, we collaborate with companies to explore, develop, and test emerging digital customer experience innovations. CornerShop, a live retail space, is just one example of this innovation and has been used with more than 150 organizations to illustrate technical innovation in retail. Forrester named Capgemini a leader in AI services due to our extensive investment and set of offers in Gen AI, including Generative AI for Customer Experience.

Technical breadth and prowess – We deliver speed to market and lower risk for our clients through a combination of market expertise and innovation. We achieve this by leveraging our ability to deliver real-world experiences, award-winning UX design, partnerships with hundreds of key independent software vendors (ISVs), and our extensive assets and accelerators. Capgemini has broad industry recognition in the customer experience space, including multiple Webby, Horizon Interactive, and Communicator awards as well as analyst recognitions from Gartner, Forrester, and IDC.

End-to-end SAP capabilities – Our expertise and focused industry solutions provide a strong value proposition for clients considering end-to-end SAP transformations or who wish to add the company’s CX to an existing SAP environment. As one of SAP’s fastest-growing strategic partners, Capgemini is well-positioned to engage with clients across industries, leveraging an experienced team of more than 1,800 SAP CX professionals globally.

Our partnership with SAP – We have an extensive global partnership with SAP that has spanned four decades. We have over 30,000 SAP resources globally covering over 70 spoken languages, 2000 plus clients around the world, and over 30 delivery and solution design centers. On top of all that, we have an SAP Center of Excellence dedicated to driving innovation and success.