Shape customer journeys with Fast Service for SAP Customer Experience Solutions

Seamless customer experiences are critical. Meet evolving expectations by creating meaningful connections that last

Delivering seamless customer service is an opportunity to create interactions that build a lifetime of trust.

However, customers are often at the mercy of outdated service processes, lengthy agent response times, and a lack of personalization that can leave them frustrated.

Capgemini’s Fast Service for SAP Customer Experience (CX) Solutions facilitate effective CX throughout every step of the lifecycle, with responsiveness, reporting insights, and accuracy. The implementation accelerator encompasses over 70 assets that Capgemini has prepared to speed the delivery of SAP Service Cloud and legacy SAP CRM migrations. These are designed to adapt to specific business processes and will significantly shorten time to launch for SAP Service Cloud.

With Capgemini, Fast Service for SAP Customer Experience Solutions can help resolve problems with speed and cost efficiency. Our offering creates an environment for customer learning, engagement, and improved loyalty, and delivers continuous customer insights for automated and optimized processes.

Fast Service for SAP Customer Experience Solutions builds a 360-degree picture of the customer, so you can view customer details, interactions, correspondences, and preferences in one place.

It also allows you to clearly track and manage customers, fueling your ability to deliver connected experiences that improve lifetime value.

Capgemini works directly with SAP and your business to plan, build, and manage your customer data repository and create top-tier experiences across channels, devices, and geographies at scale.

Achieve speed, reliability, and optimization across every channel in your value chain with Fast Service for SAP Customer Experience Solutions. Our expertise, rich multi-industry track record, and award-winning design will transform experiences by driving customer satisfaction and deepening loyalty.