World Quality Report 20-21: North America

The North America region provides a total of 20% of respondents to this year’s survey, and we see a heavy commercial emphasis in their testing and QA objectives. Almost three-quarters of them (74%) said it was essential that QA contributes to business outcomes, and even more of them (77%) said that ensuring end-user satisfaction was critical. This is no surprise: customers in this region are known to be particularly demanding. Around two-thirds of respondents (67%) added that it was essential to support everyone in the team to achieve higher quality. This was higher than our survey average, but if anything, we would have expected the proportion to be higher still.