Capgemini at PegaWorld 2026

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM) methodology, reinforced by the agentic capabilities in Pega Infinity and Blueprint, reduce time-to-enterprise-transformation and accelerate your journey to a modern, agentic workflow-ready platform. 

Speakers:

• Niklas Jansson, Senior Director, Customer Process Management CTO 
  Capgemini
• Alex Exum, Senior Principal Product Marketing Specialist, Pega

Legacy systems are slowing innovation, agility, and growth. Discover how Capgemini’s AI Assisted Legacy Modernization (CAALM), accelerates the journey from legacy to cloud native applications. Learn how AI unlocks faster assessments, automated documentation, intelligent code transformation, and measurable value by cutting costs, reducing risk, and enabling future ready, autonomous enterprises.

Speaker:

• Dinesh Karanam, Global Head of Customer Process Management & Contact Center Transformations, Financial Services, Capgemini

Navy Federal Credit Union, in partnership with Capgemini, used Pega Blueprint to design and deploy a unified application replacing legacy Lotus Notes and IBM BPM systems—modernizing end-to-end Legal Operations. This session explores how blueprint-driven requirements, straight-through processing, complex business rules, automated routing, and advanced SLA and reporting capabilities enabled auto-resolution, reduced manual effort, and delivered a scalable, highly configurable legal case management platform.

Speakers:

• Shalini Andavilli,Technical Product Manager, Navy Federal Credit Union
• Arun Kumar, Principal Platform Engineer, Navy Federal Credit Union
• Chantel Brown, Legal Operations Service Delivery Manager, Navy Federal Credit Union
• Kalaivani Ganeshkumar,Vice President, Capgemini

“Turn decades of legacy into modernization-ready insights in days – not months.”

Capgemini’s CAALM accelerates legacy transformation by leveraging GenAI to unlock deep application insights and automate documentation at scale. It combines AI-driven code intelligence with structured analysis to enable faster, data-driven modernization decisions. The solution reduces transformation risk and leverages agentic AI capabilities to drive continuous optimization and faster realization of business value.

“From Lotus Notes lock-in to modern, scalable apps – delivered in weeks.”

Transform your legacy Lotus Notes estate into agile, AI-driven applications using Capgemini’s end-to-end solution, combining AWS cloud capabilities and Pega Infinity to deliver rapid insights, modernized workflows, and scalable outcomes. Achieve accelerated value in weeks through intelligent automation, seamless migration, and a proven AI-led approach that ensures secure, compliant transformation and future-ready innovation.

“Autonomous underwriting that thinks, decides, and scales in real time.”

Capgemini’s Underwriting Workbench delivers a true end-to-end underwriting ecosystem that enhances decision-making, streamlines operations, and elevates user experience for complex risk portfolios. By leveraging agentic AI, intelligent automation, and advanced risk analytics, the solution enables autonomous decision support, accelerates go-to-market outcomes, and drives superior operational efficiency and data-driven risk insights.

“One seamless experience for policy and claims – built for speed and personalization.”

Unlock the future of insurance with InsureXperience, our game-changing solution that seamlessly integrates Pega Infinity with core systems to streamline workflows and enhance customer interactions. This innovative solution automates policy issuance, accelerates claims processing, and reduces operational costs. It also provides a personalized customer experience with faster service and improved scalability, making a real impact in the insurance world.

“From FNOL to settlement – claims processed with near zero human touch.”

AutoClaimX automates the entire claims lifecycle from intake to settlement with minimal human intervention. It applies AI-driven decisioning to improve speed, accuracy, and fraud detection. The solution enhances customer experience while ensuring compliance and operational control through autonomous processing.

“Portfolios that adapt themselves to the market – continuously.”

WealthNeuron enables continuous portfolio optimization through adaptive, insight-driven intelligence. It leverages real-time market signals to deliver proactive and personalized investment strategies. The solution enhances portfolio performance while deepening client engagement through intelligent insights.

“Smarter lending decisions, faster funding, and stronger risk control – end to end.”

CreditHelix is an end-to-end lending lifecycle platform with intelligent automation and decisioning utilizing agentic AI. It accelerates credit decisioning, enhances risk assessment, and streamlines operations across origination processes. The solution enables faster time to funding while strengthening compliance and decision accuracy.

“Onboard customers in minutes, not days – fully automated and compliant.”

OnboardX delivers AI-driven, agentic onboarding that automates and orchestrates the client lifecycle from initiation to activation. It ensures compliance, reduces onboarding time, and enhances process consistency through intelligent workflows. The solution accelerates time-to-revenue while delivering a seamless customer experience.

“Catch financial crime faster by eliminating noise and focusing on real risk.”

Black Mirror AI combines advanced AI and agentic AI to transform financial crime detection and investigation processes. It automates alert triage, reduces false positives, and accelerates case resolution through intelligent orchestration. The solution enhances compliance with accurate, timely, and actionable insights.

“KYC that never sleeps – always current, always compliant.”

A best-in-class, AI and agentic AI enabled, event-driven KYC solution designed to address the growing challenge of KYC backlogs. The solution orchestrates the end-to-end perpetual KYC ecosystem, enabling continuous monitoring and real-time updates of customer profiles. It helps banks stay compliant with evolving regulations while improving operational efficiency and delivering a seamless customer experience.

“Reimagine lending with AI-driven origination across every segment – at scale.”

Neo Lending is an AI- and agentic AI-driven solution portfolio that transforms credit origination across retail, commercial, and SME segments. It streamlines workflows, accelerates decisioning, and enhances time-to-funding through intelligent automation. The solution also integrates ESG evaluation and cognitive credit decisioning to enable sustainable, data-driven lending.

“Citizen services, reimagined—Agentic AI delivering personalized, life‑event-driven experiences at scale.”

Our Agentic Citizen Services and Contact Center solution leverages our expertise in citizen digital services to deliver personalized, efficient, and responsive services powered by Gen AI and Agentic AI. By focusing on citizen life events, we design user-centric services around key moments in citizens’ lives, enhancing efficiency and relevance. Our digital transformation capabilities help public sector organizations deliver effective and seamless service experiences across all channels.

“Autonomous networks with proactive intelligence, end-to-end visibility, and zero-touch resolution.”

Our Dark NOC solution represents a paradigm shift in autonomous network operations. By harnessing Agentic AI-driven automation, Dark NOC ensures proactive network management, end-to-end visibility, and zero-touch resolution capabilities. This approach addresses the growing complexity of modern networks, ensuring resilient and efficient network operations.

“From detection to action—Agentic AI transforming patient safety and compliance.”

Our PAVE solution designed for life sciences clients to streamline and modernize pharmacovigilance processes with agentic AI. It enables organizations to proactively detect, manage, and report adverse events across the entire patient safety lifecycle, effectively reducing manual effort, improving compliance, and accelerating response times. By combining agentic automation with Pega’s orchestration and case management, PAVE ensures consistent, audit-ready handling of safety data while enhancing patient safety and operational efficiency.