TE Connectivity transforms IT to focus on customer experience

The TE Information Solutions (TEIS) team was transforming even before the pandemic hit. The company supports processes in various industries, so the IT team has to be flexible. 

Four years ago, TEIS chose Capgemini as its managed-services partner. The resulting one-team approach brings TEIS and Capgemini employees together seamlessly in a model that is often compared to a pilot and co-pilot. It is a joint responsibility to ensure everyone flies and lands safely. 

“A big reason why we chose to work with Capgemini was the talent they brought to the table,” says Nagesh Ramesh, Vice President, IT Applications, TE Connectivity. “We have done this long enough to know that talent makes the difference. The second was the process mindset, so we can be more productive and provide service more cost-effectively. Now we can more clearly see IT’s true cost to serve.” 

Read how the company is leveraging IT and continuous improvement to focus on customer experience even during the pandemic in TE Connectivity transforms IT for greater agility and growth.