Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Our number one ranked think-tank
Explore our brands
Explore our technology partners
Scottish Water’s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes
Sector: Energy and utilities
Client challenge: Scottish Water recognized the need to shift away from manual ways of working and begin implementing automation to support its processes
Solution: Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy
Since the announcement of its partnership with Capgemini, Scottish Water has launched a multi-faceted digital transformation project. This included an app that cuts the inspection request time needed to connect customers to the water network from five days to four hours. The hi-tech mobile process, created by Scottish Water and Capgemini, means developers no longer face time consuming delays for on-site inspections to provide connections for their customers.
Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy – to find out more, read a blog post about their journey or listen to a podcast in which John Cairney, Head of Strategy and Architecture at Scottish Water and Paul Haggerty, Head of Water sector at Capgemini UK, discuss the role of automation in Scottish Water’s digital transformation journey.
You may accept all cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page.