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Improving user experience with Oracle managed services automation

A leading retailer of office supplies needed to transform and adopt a unique omnichannel delivery model

Industry: Retail

Location: North America

Technology and services:

  • Oracle Intelligent Digital Aide
  • Business Process Framework
  • Capgemini CloudNow Innovate methodology
  • Oracle Cloud: EPM, SCM, HCM, Finance

Business need

  • The company needed to automate services and optimize its user experience to support its expansion after a recent acquisition
  • A Capgemini partner since 2007, it wanted to build upon several major projects including Oracle E-Business Suite and cloud implementation for supply-chain management, human capital management (HCM) Oracle Time and Labor, and service contracts
  • It needed to minimize run costs and provide a consistent and standard support-process experience to end users


  • Delivered Capgemini’s ADMnext (a full stack of disruptive, business-focused, transformation, and adaptive ADM services) and cloud acceleration toolkit solutions to streamline management functions for finance, supply chain, human capital, and enterprise performance
  • Provided Platform-as-a-Service (visual builder cloud service and industrial control systems) support for building enterprise applications in the cloud
  • Deployed Virtual Visual Management (eVVM), Oracle Intelligent Digital Aide (OIDA), and Business Process Focus (BPF) tools for service improvements


  • The solution integrated managed services into the company’s processes, minimizing run costs through automation and improving the user experience
  • Delivered a standard application management services (AMS) model and automation of repeatable and routine tasks in managed services
  • Provided a smooth support process experience for 66,000 associates
  • Established one partner to serve two companies in charge of its Cloud HCM, enterprise resource planning, and enterprise performance-management support needs

As an Oracle Platinum Partner, Capgemini is well positioned to help clients transform and thrive in the digital economy. Our Oracle Cloud applications and solutions can be optimized for specific needs across a variety of use cases to quickly deliver tangible value at a lower cost.

For more information, please visit our Oracle Partner page.