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Hydro One modernizes its IT infrastructure to meet market demands

Technology increases agility to meet changing customer and regulator demands

Hydro One is the primary electricity transmission and distribution utility serving the Canadian province of Ontario. The company must meet stringent reliability targets while also ensuring its portion of the bill remains low, all while operating models for utilities are becoming more complex, with a growing number of energy sources, a greater frequency of weather events, security concerns, and an increased emphasis on customer service.

Hydro One decided to take steps to transform its IT infrastructure and processes. Leadership chose to optimize outcomes in four key areas:

  • IT and process visibility
  • IT and process costs
  • Customer service
  • Increased agility and reliability.

Hydro One engaged longstanding technology partners Capgemini and Inergi (a Capgemini company) to move its IT infrastructure onto a private cloud. The complex project included the migration of over 1,000 virtual servers to new hardware and software platforms and upgrading four critical business applications: SAP, iHUB, Tivoli, and Itron.

Read how Capgemini supported Hydro One’s migration to a flexible and much more cost-effective, virtualized environment.

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