Creating a better digital-storefront experience

Salesforce Commerce Cloud training experience maximizes features and tools

Consumers expect an online experience that equals an in-store visit. A home-furnishing company launched a successful new site but needed to add features and details to connect with customers and enhance the digital experience.

The company chose Salesforce Commerce Cloud as the platform to deliver a great online experience as well as increase its ability to reach and connect with its customers through more engaging email campaigns.

Working with Capgemini’s DCX team, the company conducted a robust training program to equip its team with the skills to take full control of its digital storefront. The two-and-half-day session covered 108 exercises with a sandbox environment to simulate real-world experiences.

Now self-sufficient business users can create the right experiences with more personalized content. Read how the company is enjoying a 55% open rate in Enhancing the digital-storefront experience.