Energy technology leader overcomes disruption with ADMnext

The team employed ADMnext to help the company develop its insight into operations and issues. Rather than simply reducing the ticket volume, Capgemini eliminated certain types of tickets by finding their root cause and implementing a permanent solution.

Capgemini provided on-call support for critical incidents, resolved user queries to maximum satisfaction, and ensured proper knowledge transition to avoid an influx of incidents. Capgemini now resolves a monthly average of more than 1,000 incidents.

Capgemini provided direct HR payroll support for the US and Canada. By implementing a data migration tool, our partner went from needing 32 hours to manually upload tax rates to only needing roughly 40 minutes.