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Client Stories

Efficiency and cost savings with Oracle Cloud AM Support

A world leader in entertainment and telecommunications technology needed a transformation for efficiency and process improvements

Location: North America
Industry: Media and telecommunication

Industry: Media and telecommunication

Location: North America

Technology and services:

  • Oracle Cloud (SaaS) AM services
  • EZ Trans 2.0, CloudNowInnovate
  • Oracle Integration Cloud
  • RTOC
  • Business analytics and reporting

Business need

  • The company required technical and end-user support for its complex Oracle Cloud ERP and surrounding systems, integrations, and reporting
  • It needed support for the Oracle quarterly release cycle through application, integration, and support systems testing; analysis of failures using machine learning and AI; and change communication to end users
  • It required assistance with Oracle Cloud deployments and ongoing future phases


  • Capgemini provided Business 2.0 transformation support with Day 2 cloud application management (AM) for finance and procurement, and human-capital, enterprise-performance, and project-portfolio management
  • Delivered a business-process framework with support for Oracle’s quarterly release cycle to leverage automation and drive productivity
  • Leveraged transition accelerators, including Guided Oracle Cloud Learning and Security, Transition Index Analysis, and Failure Mode Analysis, among others


  • Improved process performance and increased efficiency, while enabling the company to optimize resource utilization in the Oracle Cloud lifecycle
  • Reduced total costs by 20 to 25 percent with accelerators a generated efficiency improvements
  • Achieved 15 to 20 percent in savings in IT with automation and AI tools along with Capgemini’s Rightshore approach
  • Process improvements in ticket resolution and reduced turnaround times by 30 percent and incident rates by 25 percent

As an Oracle Platinum Partner, Capgemini is well positioned to help clients transform and thrive in the digital economy. Our Oracle Cloud applications and solutions can be optimized for specific needs across a variety of use cases to quickly deliver tangible value at a lower cost.

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