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Client Story

Capgemini enables EXLTUBE to enhance orders, efficiencies, and profits

Operational excellence in B2B eCommerce

EXLTUBE, a subsidiary of SPS Companies, embodies operational excellence and has always looked for ways to optimize its business. One of these optimizations included embracing a digital commerce strategy to better serve its customers and improve operational efficiency. EXLTUBE engaged Capgemini to make this happen.

Capgemini worked with EXLTUBE to develop a digital strategy that takes into consideration the unique needs of the business, mapping out a new buying experience from the ground up that enables EXLTUBE customers to identify the products that fit their needs and place orders from any device.

The new, fully customized eCommerce site was built on the SAP Commerce for B2B platform. Operationally, the order-entry interface is now consistent across channels, giving CSRs the capability to enter orders and quickly handle customer order issues. This consistency and familiarity has the potential to simplify training exercises, saving EXLTUBE time and money.

“We needed a partner with the experience and expertise to tailor complex solutions to our unique business requirements. From the start, Capgemini has been that trusted partner.”

Justin Moldrup, Business Systems Manager, EXLTUBE

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