Aggreko puts customers first with new, fully integrated field service solution

Challenge:

Aggreko wanted to improve the efficiency and productivity of its field service operations and, as a result, to enhance customer service and satisfaction.

Solution:

As part of its support for the Aggreko 18 technological transformation campaign, Capgemini deployed a global version of the Salesforce Field Service Lightning  solution.

Results:

Though early days, Aggreko believes that Capgemini’s deployment of FSL will deliver increased efficiency and productivity and enhanced customer service and satisfaction.

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