In the 2019 U.S. ISG Provider Lens SIAM/ITSM Quadrant Study, Capgemini was one of two firms named a leader in all four categories, based on portfolio attractiveness and competitive strength
Capgemini has been named a market leader for its Digital Ecosystem Platform, which digitizes the office of the CIO, among providers of service integration and management (SIAM) and IT service management (ITSM). The study is available to download from global technology research and advisory firm Information Services Group (ISG).
In its 2019 U.S. ISG Provider Lens SIAM/ITSM Quadrant Study, the firm evaluated Capgemini against 14 companies based on portfolio attractiveness and competitive strength. We’ve been named a leader because of our service offerings, strong market and competitive position, and strength and stability.
Our Digital Ecosystem Platform elevates conversations between IT and their business customers to focus on business outcomes backed by the capabilities to achieve those objectives. The platform is recognized as the key to solving all kinds of challenges—from improving the quality and consistency of IT services to streamlining IT operations, thus enabling a move to the cloud. Delivering IT-driven business services is the foundation for agility and a successful digital transformation strategy, which is required to meet new customer expectations and deliver great experiences.
Here’s a summary of each category in the report and why Capgemini was named a leader:
1) Business Value & Service Management (BVSM)
Our ability to help clients close the gap between IT capabilities and business objectives is a distinguishing capability for Capgemini. For example, our Enterprise iPaaS (integration Platform-as-a-Service) is used to combine various data sources to enable the required communication that helps clients quickly capture the value of digital SIAM.
According to the report, Capgemini continues to push the boundaries of SIAM, including the methods and platforms, to advance the scope and use our knowledge to prepare customers to simultaneously drive innovation and optimize processes.
2) Service Operation & Delivery
In this category, we were named a leader for our extensive experience in running and maintaining IT services and our proven capabilities in solution development. We leverage our broad and deep understanding of the space and place an emphasis on providing a large team of employees trained and certified in Information Technology Infrastructure Library (ITIL) and SIAM. We also offer an ecosystem that combines processes with tools to deliver automation in all operational SIAM processes.
Our comprehensive and collaborative way of working with clients in the delivery of IT services that fully align with desired business objectives enables enterprises to focus on business outcomes instead of IT service management challenges.
3) Service Design & Transition
The goal of our SIAM offering is to enable clients to manage diverse services to deliver business benefits and great digital user experiences. We take a distinct approach to these services by aligning technology with regulatory changes and facilitating proactive business planning to enable digital agility by creating a plug-and-play integrated supplier model that supports service-delivery processes.
Many use cases have already been developed and are in production, demonstrating our capabilities in solution development. For example, we work with the Texas Department of Information Resources (DIR) to expand adoption of emerging technologies, consolidate its data center, and optimize operations. This has improved service delivery and customer satisfaction.
Click here to learn more about our work with the Texas Department of Information Resources.
4) Services Information Management
We were named a leader in this category because of our ability to build the bridge between automation platforms and service components. For example, Capgemini can integrate new services easily into the automation model using the Capgemini Enterprise iPaaS. With this platform, structured and unstructured data and event and provisioning information, as well as event triggers, are used to drive automation.
Growing demand for managed services
ISG’s report illustrates the importance of service integration and management for CIOs and IT departments as fundamental pillars of every digital transformation strategy. We are further establishing ourselves as a leader in the space with our Digital Ecosystem Platform by helping to build robust service ecosystems that can deliver end-to-end business services for customers, allowing them to become agile and thrive in the digital age.