Capgemini named as a Leader for Advanced Digital Workplace Services by NelsonHall

Capgemini’s digital workplace services support its connected employee experience solution, which includes being able to connect team members with a physical office, people, and support services to provide a comprehensive user-experience. In order to help attract and retain key talent, Capgemini brings this flexibility and technology into the enterprise workspace.

John Laherty, Senior Research Analyst with NelsonHall, said “Capgemini has developed a strong proposition across digital workplace services through its Connected Employee Experience, which focuses on connecting an employee with everything required to provide a better user experience. Capgemini is further expanding end-user experience through the use of gamification methodologies to drive user adoption for tools across the digital workplace. It is also well positioned to support clients on their digital workplace transformation initiatives through its consulting services, Applied Innovation Exchanges (AIEs), and Connected Employee Experience labs to enable real-life demo scenarios and workshops for clients to experience Connected Workspace and Connected Office capabilities.”

Capgemini’s Connected Employee Experience brings a new level of choice and flexibility to employee support, engagement, and interactions. It comprises 3 core elements:

• Connected Workspace: enables employees to use any device for work – company-issued or personal – and gives them fast, easy access to mobile apps, web apps, hosted apps, and data. It also provides a single gateway to incorporate applications, cloud services, self-help support, reporting, social collaboration capabilities, and more.
• Connected Office: makes interaction with the physical office environment easier.
• Connected Employee: transforms the service experience using cognitive computing, analytics, machine learning, chatbots, voicebots, and gamification to respond to or even predict employee needs. Employees get exactly what they need in less time, with less effort, so they are more productive and satisfied.

For its clients to understand the capabilities of the Connected Employee Experience and see the solutions in action, Capgemini has opened multiple Connected Employee Experience Showcase labs around the world – in Poland (Krakow), Canada (Toronto), Sweden (Stockholm), U.K. (London) and India (Mumbai).

“We are pleased to be named a Leader in NelsonHall’s Advanced Digital Workplace Services NEAT,” said Jean-Philippe Bol, CEO of Cloud Infrastructure Services at Capgemini and Member of the Group Executive Board. “Today, employees use many devices such as tablets, smartphones, desktops, laptops, and IoT device chatbots in their personal and consumer life. They expect the same level of technology and flexibility at work. Capgemini helps organizations to offer their employees a full range of tools to connect them with each other and with their entire ecosystem for greater productivity and better outcomes.”

NelsonHall’s NEAT is a method by which strategic sourcing managers can evaluate service providers and is a part of NelsonHall’s Speed to Source initiative. The NEAT tool assesses service providers against their ‘ability to deliver immediate benefit’ to buy-side organizations and their ‘ability to meet client future requirements,’ which is a pragmatic evaluation of the service provider’s ability to take clients on an innovation journey over the lifetime of their next contract.

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