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Rise of agentic AI

How trust is the key to human-AI collaboration

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Capgemini Research Institute

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Capgemini Research Institute

Driving business value with AI agents: A conversation with Dr Walter Sun

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Capgemini Research Institute

Beyond the game: The new era of AI-powered sports engagement

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Client Stories

Volkswagen Group and Capgemini drive large-scale CRM transformation with an omnichannel Salesforce platform

Capgemini supported VWG and CARIAD to provide a digital and seamless customer experience by harmonizing divergent CRM systems and aligning business and technical processes between different sales levels

Fresenius transforms user access to IT services and support

FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

Building a greener sport from procurement to pitch with World Rugby

World Rugby partnered with Capgemini to embed sustainability into procurement – co-creating a framework that drives responsible sourcing and supports climate goals across global rugby operations

Latest news

Reports

Banks face fallout as 40% of small and mid-sized merchant businesses eye shift to PayTechs

The Capgemini Research Institute’s World Payments Report 2026, published today, highlights mounting pressure on banks to modernize their merchant services in the face of competition from more agile PayTechs, those firms that have been created specifically to provide technology solutions that facilitate payments.

Sep 25, 2025

Reports

82% of organizations now plan to increase investment in environmental sustainability in the next 12–18 months as a core future-proofing strategy

Sep 19, 2025

Reports

Consumers under 40 are skipping life insurance as they delay traditional triggers such as marriage and parenthood

Sep 14, 2025

Financial news

Capgemini launches its twelfth Employee Share Ownership Plan

Sep 14, 2025

Inside stories

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A race for innovation

From hydrofoil engineering to Capgemini’s own WindSight IQ™, cutting-edge innovations are set to make this year’s America’s Cup the most exciting yacht race yet.

Tech lessons for positive futures

A forum for sustainability

Our passion for sport

Bringing expertise and passion for innovation and technology to World Rugby, the America’ Cup, the Ryder Cup, and motorsport.

Capgemini Research Institute

Our number 1 global think-tank.

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Our powerhouse of innovation, design and transformation.

Capgemini Engineering

Helping the world’s largest innovators engineer the products and services of tomorrow