Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Our number one ranked think-tank
Explore our brands
Explore our technology partners
Against this backdrop, there has been a rising demand for greater diversity, equity, and inclusion (DEI) in the workforce, especially in technology teams that develop and deploy the technologies with which end users interact. Do organizations understand the interplay between inclusion and diversity of tech workforce and the inclusive design of technologies? We wanted to find out.
For the latest Capgemini Research Institute report, The key to designing inclusive tech: creating diverse and inclusive tech teams we spoke with 500 tech employees, largely women and persons from ethnic minority communities and 500 leadership executives from large organizations across nine countries in key consumer-facing industries. We also spoke to 5,000 consumers, predominantly women and persons from ethnic minority communities. We found that diverse and inclusive tech teams lead to more inclusive tech design, but the current inclusion and diversity practices don’t work. Leadership executives in organizations perceive processes and practices to be inclusive, whereas diverse employees in tech teams disagree to a large extent. However, this disagreement is lower in organizations who have advanced inclusive practices and culture. In addition, consumers have also experienced discriminatory tech and have expectations from organizations to do better.
Inclusive tech teams foster innovation, creativity, and inclusive design of technologies enable greater scalability of digital products and services, bringing organizations huge potential. But they need to have the right processes, practices, and value systems; they must drive fairness in AI systems and reduce algorithmic bias while also using data, tools, and technologies for better inclusion outcomes. In addition, organizations must keep users at the center of all tech design practices to build more inclusive tech products and services.
You may accept all cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page.