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Top trends 2025: Sustainability in financial services

Transform industry challenges into sustainable competitive advantage

As the financial services industry pushes forward into 2025, new trends are redefining the industry landscape and its approaches to sustainability. Capgemini’s latest research identified three core themes around which the future of ESG in the industry will evolve:

  • Customer first focuses on the transformation of customer experience, particularly from within the lens of customer omnichannel interactions and the perceived value of products and services.
  • Enterprise management revolves around how enterprises can evolve their processes, teams, solutions, and operations to enhance agility and operational efficiency while optimizing the cost of doing business.
  • Intelligent industry focuses on leveraging modern solutions to deliver end-to-end digital experiences that transform the value chain.

As use of technologies like AI and data analytics tools become more commonplace, financial institutions need to leverage them to enhance sustainability initiatives, improve reporting accuracy, and scale intelligently within their complex market environment. Our three themes cover the financial services industry’s response to ongoing challenges and opportunities, and address how firms are planning to become more customer-centric, efficient, and innovative in 2025 and beyond – and always with an increasingly sharp eye on environmental, social, and governance priorities and concerns.

This trends book provides an overview of the top 10 sustainability trends in financial services that will impact organizations in 2025, offering insights into how organizations can improve compliance, meet the increasing demands of consumers, and drive sustainable growth.

Sustainability in financial services trends for 2025

Explore the key sustainability-related trends that will be front of mind for financial services players in 2025.

Sustainability product opportunities
ESG investment products and sustainable product opportunities have undergone immense growth in recent years, with attention now turning towards sustainable finance products. As firms push to align their investment offerings with their organizational values, banks and insurers will offer more products that promote climate resilience, risk management, and financial inclusion.
Sustainability service opportunities
By 2025, 70% of consumers in emerging markets, along with over 70% of millennials and Gen Z, will prioritize sustainability in their purchases, driven by increased environmental awareness. ESG investments and advisory opportunities are growing, with 62% of financial advisors integrating ESG offerings. The market for sustainable products is expanding, reshaping global supply chains and driving innovation in product development and business models, leading to higher customer loyalty and market share for sustainable brands.

ESG risk criteria
ESG disputes have cost S&P 500 corporations over $600 billion in market capitalization in seven years. Global regulations and D&O liability are increasing, while ESG integration reduces financial volatility. By 2025, 71% of investors will incorporate ESG into portfolios and investors are affirming ESG factors contribute more to resilient portfolios with high returns.
Increased regulation
Regulators are pushing for greater consistency and accuracy in ESG reporting, which will impact financial services firms’ investment strategies. Stricter ESG regulations enhance accountability, with 99% of companies preparing for disclosure mandates. ESG data stores and reporting technology improve risk mitigation, compliance, and investor confidence, potentially increasing expenses but boosting long-term shareholder value.
Industrialized climate risk modeling
New ISSB, CSRD, and SEC rules are expanding sustainability reporting. By 2050, climate change could impact up to 28% of S&P 1200 real assets annually and cause $38 trillion in global income losses. Firms with strong climate risk management and ESG practices will gain a competitive edge and attract investment, while AI-driven climate risk models become mainstream by 2025.
Greenwashing and greenhushing
Fearing public and legal backlash, some large companies refrain from publicizing their climate targets, leading to “green hushing,” the act of underreporting or concealing ESG activities to avoid scrutiny. Compounded with accusations of “greenwashing” and rising economic instability, many companies will disengage from global ESG standards and reduce investments in ESG funds.
Decarbonization of portfolios
Decarbonization strategies are becoming increasingly popular among institutional investors. To reduce carbon footprints and align with climate goals and regulation, a key sustainable investing trend will be the continued prioritization of low-carbon investment in 2025.

Sustainability as corporate DNA
Financial institutions are expected to embed sustainability into every aspect of their core business strategies, including supply chain, products and services, and operations. Firms will scale their climate adaptation efforts with hopes of improving operational efficiency, reducing waste, and decreasing disruption.
Gen AI aiding sustainability
Investments in AI for sustainability are increasing, with significant growth in AI-powered analytics for data-driven ESG decision-making, reporting, and risk management. Gen AI excels in data extraction, summarization, and processing, giving organizations an edge in ESG reporting by generating insightful content for human consumption.
Going beyond carbon emissions
For years, carbon emissions have been a primary point of focus for financial institutions. However, firms will increase their focus on social and biodiversity elements of ESG strategies in 2025, aiming to enhance corporate reputation, attract more investors and customers, and set new industry standards.

Conclusion

Stringent ESG reporting and a heightened focus on sustainability will help financial services firms navigate an increasingly complex regulatory landscape in 2025. As investors and consumers push for more comprehensive social, biodiversity, and environmental disclosures, firms must ensure the integration of sustainability across every facet of their operations.

AI and data analytics will play a pivotal role in this integration, with successful firms leveraging these advancements to ensure compliance, improve ESG data collection, and enhance reporting procedures. In 2025, firms will also increase their investment in sustainable, low-carbon assets and social bonds to meet new regulatory requirements and evolving consumer preferences. In addition, the industry will also conform to evolving market demands by adopting the principles of circular economy and fostering resilient and sustainable supply chains.

By embracing digital transformation and ESG strategies, financial institutions will gain a competitive edge, attract investment, and achieve lasting success in an industry that is becoming more eco-conscious. Rising to the challenge and embracing these ESG investing trends is a must for firms who wish to emerge as industry leaders in 2025.

Transform your financial services business with Capgemini’s expertise

Capgemini is a trusted partner for financial institutions seeking to leverage the power of advanced technology to capitalize on today’s rapidly evolving market. Our Business for Planet Modeling, ESG Lens, ESG Reporting and Sustainability Data Hub solutions empower firms to improve risk modeling efforts, enhance decision-making, and drive ESG-powered business performance. Leveraging our financial services digital transformation experience and expertise, we enable firms to strengthen sustainability initiatives, capture data insights, and drive operational efficiency across all business units and regions.

Unlock the full potential of your business through Capgemini’s industry-leading financial services transformation capabilities. Contact us today to discover how we can help you lead in the evolving and ever more sustainable finance landscape.

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Meet our experts

Satish Weber

Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

Tej Vakta

Expert in Capital Markets, Wealth Management

Martijn van Schaik

VP, Global Co-Offer Lead, Carbon Sustainability Data Hub
Martijn is a seasoned sustainability professional with over sixteen years of experience in the ESG industry and a passion for technology, data and innovation. He helps clients accelerate along their sustainability journeys through trusted data.

Hesaam Aslani

Insurance Analytics Leader
Hesaam has 17 years of experience supporting underwriting, pricing, claims and risk functions in their data and analytics needs as part of global insurance carriers. Most recently, he was the Senior Vice President of analytics supporting the Chief Underwriting Office at QBE North America.

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias Ghanem leads Capgemini’s global portfolio of financial services thought leadership. He oversees a team of strategy consultants and sector analysts who deliver market insights to help clients build future-proofing strategies. He has more than 25 years of financial services experience, focusing on win-win collaboration between incumbents and startups.

Saloni Vyas

GTM and Sales Strategy Lead, FS Sustainability
Passionate about Sustainability and Innovation, Saloni is currently responsible for the Sustainability go-to-market and Sales strategy for Capgemini Financial Services. She works as a bridge between the solutioning and sales teams to take the right solutions to the market in different geographies.

    Financial services top trends 2025

    Download the trends books 2025 that are most relevant to your enterprise across both banking and insurance.

    Frequently asked questions 

    How can sustainable finance products impact the society and environment?

    The expansion of sustainable finance products offers investors a wider range of options to align their investments with their values and contribute to positive societal and environmental outcomes. This expansion will help accelerate SDGs (sustainable development goals) by 2025.

    How ESG data stores can help financial services firms in regulatory compliance?

    ESG data stores will allow firms to identify risks, gaps, and opportunities more efficiently by centralizing data, enabling deeper insights and proactive risk mitigation for sustainability and regulatory compliance.

    How can financial services sector help in adoption of sustainable innovations?

    The shift to a circular economy will drive investments in waste reduction, renewable energy, and resource efficiency, with the finance sector playing a key role in funding and scaling these sustainable innovations.

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