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Connected mobility

Customer-centricity is the DNA of connected mobility. Build and strengthen deep connections with your customers through connected vehicle solutions.

Almost all cars sold today include connectivity features, and the industry recognizes automotive connected services as a major opportunity to create new revenue streams.

Even more importantly, those connected, and software-defined vehicles are ushering in a new era of connected customers. A connected vehicle platform offers more than just new products and models – it enables deep, long-term, and symbiotic customer relationships. But to realize this opportunity, OEMs and other connected vehicle solution providers need to interact with customers in totally new ways.

OEMs know what they need to do, but some of them are encountering obstacles on their journey to becoming connected car services providers. Our new point of view, Customer-centricity –Realizing the promise of connected mobility, describes an end-to-end approach for overcoming these obstacles and realizing the benefits.

The PoV explains three straightforward strategies or “levers” that automakers can employ to accelerate and de-risk their journeys. Also included are success stories showing how these strategies are already succeeding within leading automotive companies.

Please download the PoV and contact our experts today to discuss how the ideas and recommendations included could help your organization become a mobility services provider and put yourself in the driving seat of the connected mobility revolution.

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Meet our experts

Fabienne Lefever

Vice President – Head of Automotive Center of Excellence, Capgemini Engineering
With more than 20 years professional experience in the Engineering and in the Automotive Industry, Fabienne is leading the Automotive Center of Excellence. She drives the development of offers and solutions to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience.

Dr. Philipp Haaf

e-Mobility Specialist, Capgemini Invent
As the Head of Electric Mobility at Capgemini Invent, Philipp Haaf is an acknowledged thought leader in electric mobility. He draws on 11 years’ experience in this rapidly changing area to help automotive OEMs and suppliers seize what he describes as the infinite opportunities of digital transformation.

Mike Welsh

T&I Director Capgemini Engineering
Michael is responsible for defining and executing the technology strategy and roadmap across the ER&D Automotive Portfolio. He is also currently the Offer owner for Mobility Experience which includes Intelligent Cockpit, Vehicle Communication and Mobility Services.

Dr. Leonardo Weiss Ferreira Chaves

Global Head, Intelligent Products & Services, Intelligent Industry, Capgemini Invent
As an expert in digital service innovation for manufacturing companies, Leonardo is passionate on how companies can use the Internet of things to offer new digital services. He partners with clients across strategy to implementation, including methods for rapid validation of new service concepts with prototypes and minimum viable products (MVP).