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In this Capgemini Research Institute report, Connected products: Enhancing consumers’ lives with technology, we examine the position of connected products as an integral aspect of the modern consumer lifestyle, with one-third of consumers now using connected products around the clock.

From the convenience of voice assistants to the health benefits of wearable technologies, consumers have welcomed connected products into their daily routines, citing benefits like improved safety and health and enhanced lifestyles. Smart home security and health wearables top the list of connected products that consumers are likely to buy in the coming year.

However, while consumers acknowledge the sustainability burden associated with these products, there is a growing demand for organizations to take responsibility for implementing more eco-conscious practices. Similarly, concerns about data privacy and integration persist, with consumers expressing dissatisfaction in these critical areas.

Looking at the topic of consumer-facing connected products in depth, we explore four broad themes, including how connected products have become integral to everyday life, the way in which voice assistants and health wearables provide positive consumer experiences, consumers’ perceptions of the associated sustainability burden, and how consumers are still unsatisfied with the data privacy, security, and integration offered by connected products. We conclude with recommendations in three key areas for connected product organizations to consider.

Download the full report to learn more about the outlook for connected products for consumers.  

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Nicolas Rousseau

Chief digital and manufacturing officer, Capgemini Engineering | Group Offer Leader, Intelligent Products & Services | Executive Vice-President
Nicolas Rousseau enables the intelligent industry. He brings his holistic view on technologies and business to work with companies to successfully imagine, build and operate new products and services. He has helped businesses transform, orient their R&D, reinvent their manufacturing and run customer experiences across the globe, in all industries.

Lisa Mitnick

Executive Vice President, Capgemini InventGroup Offer Leader, Intelligent Products & Services
A hands-on digital leader and entrepreneur, Lisa Mitnick has more than 20 years’ experience delivering business success with deep knowledge in strategy, product management, cutting-edge technology services and business development. With industry expertise in communications, media, technology, health and government/public sector, she has harnessed the power of technology to transform services and improve client and customer experiences.

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
I have close to 30 years of domain experience, with more than ten years within Digital and Mobile. I have led product concept-to-sell, business development, pre-sales, solutioning and technical implementation of CX transformation programs.

Jeff Hebert

President at Synapse Product Development
Leading and enabling an extraordinary collection of people to deliver innovative product development services for ambitious clients.

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