Improved billing and reduced delivery time in telecom

Cloud-based platform delivers agility and an enhanced customer experience

A strong customer experience is vital for success across industries, but especially in the telecommunications sector, where consumers expect a high degree of convenience and engagement.

Capgemini stepped in to support a wireless network operator’s billing processes to deliver a better customer experience. Its legacy systems had limitations, including long development and delivery times. It also required improvements in data collection and streaming correlation.

Our team worked with the organization to transform its billing domain and reduce the end-to-end delivery timeframe from months or weeks to days. This produced needed agility dictated by the speed of business, while elevating the company’s customer experience.

Read our client story to learn more.

Connect with us

Thank you for contacting us. We will be in touch soon.

We are sorry, the form submission failed. Please try again.

Improving customer experience...

File size: 320.23 KB File type: PDF

Contact us

Thank you for your interest - we will contact you at your preferred email and/or phone shortly.

We are sorry, the form submission failed. Please try again.


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information