Powering Utilities Transformation Through Intelligent Cloud and AI

Utilities are managing energy transition objectives, aging infrastructure, sustainability commitments, regulatory obligations, and changing customer expectations. Capgemini helps utility leaders understand how Oracle Fusion Applications, utility-focused SaaS capabilities, Oracle Cloud Infrastructure, Oracle Multi-Cloud, and Oracle technology innovations can support these priorities.

Our advisory services help organizations define transformation roadmaps that connect customer service, workforce management, finance, procurement, asset-intensive operations, and enterprise planning. We also help uncover opportunities to leverage AI, Gen AI, analytics, integration, and automation to improve operational resilience, accelerate decision-making, increase workforce effectiveness, and support long-term modernization initiatives.

The result is a future-focused transformation strategy aligned with both operational performance and business value.

Capgemini helps utilities transform customer operations, finance, workforce, procurement, supply chain, planning, billing, and capital program management through utility expertise and modern enterprise applications.

Oracle Fusion Applications provide the digital core for enterprise functions, while Oracle SaaS applications support utility-specific customer and operational processes. Together, Capgemini and Oracle connect utility services with enterprise operations and introduce intelligent workflows that improve productivity and decision-making.

Key transformation capabilities include:

• Customer, billing, and metering operations 
• Workforce and talent management
• Finance, planning, and performance management
• Procurement, inventory, and supply chain processes 
• Capital program planning and control
• Customer engagement and operational insight

The result is a more connected utility capable of improving service, resilience, and regulatory performance.

Utilities frequently depend on highly customized billing, customer, metering, workforce, asset, financial, and enterprise systems. These platforms often support critical services and complex regulatory processes, making modernization challenging. Fragmented data, aging integrations, and technical debt can restrict visibility, increase operating risk, and slow the introduction of new customer and operational capabilities.

Capgemini helps utilities modernize legacy applications, databases, integrations, and workloads using Oracle Cloud Infrastructure. Oracle Multi-Cloud provides flexibility across the broader technology landscape, supporting different business, operational, and regulatory requirements. Oracle database, analytics, integration, AI, and Gen AI technologies can help connect enterprise and operational information and create stronger foundations for customer service, planning, workforce management, and intelligent operations.

Our approach considers the dependencies and continuity requirements of critical utility services. Capgemini helps identify suitable migration and modernization pathways, simplify customized environments, improve interoperability, reduce technical debt, and manage transformation risk.

The potential result is a more resilient and adaptable utility landscape that can support reliable services, improved data availability, evolving regulatory needs, customer innovation, and future energy-transition priorities.

Utility applications must evolve without compromising reliability, safety, regulatory compliance, or customer service. Capgemini’s Agentic ADM services for Oracle Cloud Applications (Fusion SaaS, Hospitality Suite), and Oracle Cloud Infrastructure (OCI) helps utilities improve critical systems while protecting continuity.

• Run faster – Utilities depend on highly available platforms that support customer operations, billing, workforce management, and critical business processes. Oracle legacy workloads can achieve improved reliability, flexibility, and performance when modernized on Oracle Cloud Infrastructure. Capgemini’s Agentic ADM Transition Services help utilities migrate, optimize, and manage these environments while maintaining operational stability. Through OCI and Oracle Multi-Cloud capabilities, utilities can improve platform responsiveness, support business continuity, and create a more resilient technology foundation for future operational and regulatory demands.
• Build smarter – Oracle’s cloud-native application and development ecosystem supports innovation across customer operations, workforce management, asset-intensive operations, and enterprise functions. Capgemini’s Agentic ADM Build Smarter services help utilities enhance existing operational platforms while developing next-generation digital capabilities that improve service delivery, customer engagement, and operational efficiency.
  
  By combining deep utilities expertise with Oracle’s technology capabilities, organizations can introduce intelligent customer experiences, modernize field workforce operations, strengthen operational visibility, enable predictive insights, and support long-term sustainability and energy-transition initiatives.
• Transform deeper – Utilities are continually adapting to regulatory changes, customer expectations, infrastructure modernization requirements, sustainability objectives, and energy-transition initiatives. Oracle’s quarterly innovation cycle introduces new capabilities that can support operational resilience, workforce productivity, customer engagement, analytics, and intelligent automation.
  
  Capgemini helps utilities identify, evaluate, test, and adopt these innovations in a controlled and business-focused manner. Through Agentic ADM Transformation Services, organizations can continuously improve customer operations, workforce management, asset-intensive processes, and enterprise performance while maintaining the reliability expected of critical utility services.
  
  The potential result is an adaptive utility platform that continuously supports regulatory performance, operational excellence, customer satisfaction, and long-term transformation goals.
  
  The result is an evergreen application environment that supports reliable operations, regulatory performance, innovation, and long-term transformation.