Solution

People experience with ServiceNow

People Experience with ServiceNow creates moments that matter

Reimagine the employee journey with agentic AI-powered workflows that deliver a truly frictionless experience.

End-to-end employee experience solutions have been available for many years, so isn’t it time organizations offer the same kind of frictionless experience? No one wants to navigate a confusing set of tools and systems to find information. In an age where consumer-grade digital experiences are the norm, employees expect the same at work — instant answers, personalized recommendations, and one place to get things done.

A unified, consistent people experience matters. According to our research, companies have seen a 21 percent improvement in profitability, 17 percent increase in productivity, and a 20 percent increase in sales with more focus on employee experience. These gains aren’t just “soft benefits” — they translate into higher talent retention, reduced absenteeism, and faster onboarding of new hires.

Capgemini’s People Experience platform with ServiceNow delivers moments that matter. With this integrated employee experience platform, you’ll be better positioned to boost productivity, sales, profitability, customer satisfaction, and the feel-good factor for everyone on your team. It creates and sustains an environment where people are engaged and can thrive.

Why make life hard for people? With PX with ServiceNow, you can complement your existing HRIS, ITSM, and collaboration tools — there’s no “rip and replace.” It connects them with cross-functional workflows, so employees don’t have to know which system to go to – they just get what they need, fast.

Focus on your most important asset and gain a competitive advantage for your business.

Focus on your most important asset: people

AI agents in action

Solving the people experience challenge with ServiceNow

Moments that matter for employes

Put people first by setting the best employer value promise for your people. Translate it into the best experience at all levels with practices and processes to deliver on the promise seamlessly. For example, use PX to automate onboarding so new hires have equipment, system access, and training ready on day one — without HR or IT chasing multiple departments.

Ensure people adopt and are enabled by the right technology, with a focus on the PX journey. Agentic AI supports adoption by surfacing contextual help, guiding users step-by-step, and removing repetitive clicks through automated actions.

Drive enhanced value through delivering simple, reliable, and seamless processes. Ensure analytics reliability and insights relevance are part of the journey for effective decision making. For example, managers can approve leave, view team capacity, and request equipment from the same interface — no app-switching or re-keying data.

Transform your performance culture through combining people, process, and technology levers sustainably at all levels of management and functions. PX helps embed a culture of self-service and empowerment, freeing managers and employees from admin work so they can focus on higher-value activities.

Client stories

Global media and entertainment client wins with a consumer-grade employee experience

We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

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Syngenta reimagines its HR for an enhanced employee experience

By partnering with Capgemini, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR experience.

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How we can help

Transforming every aspect of the digital employee experience requires a wide range of skills and strengths. We provide one source of information and services that connect the dots across functions like HR, IT, and workplace services. With our one-stop-shop portal, we streamline the user experience, empowering employees to quickly and easily access services anywhere, anytime. PX helps embed a culture of self-service and empowerment, freeing managers and employees from admin work so they can focus on higher-value activities.

Capgemini is a certified ServiceNow Elite Partner with a worldwide reach. Our end-to-end approach drives service excellence with a focus on business outcomes. People are truly at the heart of our design process, because it is not about implementing a technical system but changing the future experience of the entire workforce. We build smart, integrated digital employee experience solutions that revolutionize the moments that matter to your employees. With PX, every employee touchpoint becomes a value moment — increasing engagement, accelerating performance, and directly impacting your bottom line.

Discover how you can transform your workplace into a frictionless, engaging, and productive environment with PX with ServiceNow. Schedule a session in our PX Living Lab to see it in action.

Why Capgemini?

  • ServiceNow Elite Partner
  • Services in over 160 countries, from 14 regional centers, supporting 20-plus languages
  • 600-plus ServiceNow delivered engagements across all major enterprise functions
  • 3,500-plus ServiceNow certified process consultants
  • 12,000-plus certifications and accreditations
Schedule a meeting with our experts

Scan this QR code to experience our People experience living labs

People experience living labs demos

How to revolutionize People Experience with Gen AI?

How to prepare great candidate and onboarding People Experience?

Research and insights

CRI AI agents
Capgemini Research Institute

Rise of agentic AI

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Report

Customer service transformation

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Report

Perspectives from Capgemini: Reimagining the people experience – the role of HR

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Conversations for tomorrow

Conversations for Tomorrow #6: Nurturing the future of work

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Conversations for tomorrow

Conversations for tomorrow #2: The future of work

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Conversations for tomorrow

Perspectives from Capgemini: Tech at work – a key enabler of the people experience

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Meet our experts

Jon Harriman

Jon Harriman

Group Offer Lead – People Experience & Customer Experience for ServiceNow
Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.
Claudia Crummenerl

Claudia Crummenerl

EVP, Global Head of Advisory for Strategic Partnerships, Capgemini Invent
Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.
Mark Howarth

Mark Howarth

Vice President, Employee Experience and HR, Capgemini Invent
Mark is a global expert in the creation of skills-based organizations with over 18 years of experience across HR and talent consulting and leading a global talent analytics and employee experience function. Mark has worked with a range of digital HR systems leading skill transformations and was selected as one fo the Top 70 HR Tech Thought Leaders you Must Follow in 2022. He leads the Employee Experience and HR consulting team within Capgemini Invent collaborating with clients across the full span of HR.
Jan Krogel Vice-President People and HR Transformation Leader designing and delivering impactful people experiences

Jan Krogel

People and HR Transformation Leader designing and delivering impactful people experiences | Vice-President
Jan Krögel is Vice President, Head of Digital HR for Capgemini Group and leads the Digital HR function with the objective of driving and accelerating the digital transformation of HR, focusing on employee experience, employee engagement, and workforce analytics.
Antoine Starek

Antoine Starek

Intelligent People Operations Leader, Europe, Capgemini’s Business Services
Antoine Starek leads HR transformation projects for clients, and is responsible for all aspects of project and client management and people management skills.