Capgemini’s Intelligent Customer Operations for Manufacturing solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.

Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology – enabling you to drive more meaningful, emotive, and frictionless relationships with your customers which promotes loyalty and increased wallet-share including:

  • 80% reduction in cost to serve
  • $2 million in savings through driving customer journey transformation
  • 22% improvement in days sales outstanding
  • 15-point increase in Net Promoter Score
  • 15% increase in order accuracy.
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