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Intelligent Business Operations

Intelligent Customer Operations for Customer Products & Retail

Drive intelligent, frictionless customer experiences across your consumer product operations

Capgemini’s Intelligent Customer Operations for Consumer Products & Retail solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.

Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology – enabling you to drive more meaningful, emotive, and frictionless relationships with your customers, which promotes loyalty and increased wallet-share:

  • 80% reduction in total transaction time
  • 20% increase in customer satisfaction
  • 15-point increase in Net Promoter Score
  • 40% reduction in overall costs
  • 15% improvement in total revenue.

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