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Connected field services

Enhancing efficiency and customer experience

In today’s business landscape, organizations face increasing pressure to achieve operational efficiencies, reduce their carbon footprint, and elevate customer experiences throughout their value chain. Therefore, it is crucial to focus on critical areas that help reduce spend, minimize carbon emissions, and improve customer impact to meet strategic goals.

Our innovative Connected Field Services solution envisions digitally connected field team members who have access to real-time information and resources, enabling them to deliver optimal services for customers, assets, and the environment. As well as being a powerful sales engine. By leveraging the power of Dynamics 365, AI-powered Copilot, and the Microsoft Power Platform, we offer a proven and accelerated approach, ensuring efficient and successful implementations.

By implementing this solution, businesses can experience reduced expenditure, increased operational efficiency, future-ready IT infrastructure, cost avoidance, improved environmental credentials, strengthened regulatory compliance, enhanced customer experiences, heightened employee satisfaction, and improved decision making through higher data quality. We leverage best practices from user-centric design, agile methodologies, DevOps, and Microsoft’s Success by Design principles. This approach enables us to deliver end-to-end projects rapidly while prioritizing user needs and business value.

Through our partnership, Microsoft and Capgemini offer a comprehensive suite of services, including template-based implementations and technical accelerators, ensuring high-quality deliverables while expediting project timelines and mitigating risks.

Transform your field operations and unlock the potential for enhanced efficiency and exceptional customer experiences with our Connected Field Services solution. Join us in shaping the future of connected service delivery and driving sustainable growth for your business.

Meet our experts

Paul Harrison

Head of Microsoft Digital Customer Experience, Europe
Paul is a business leader who enables clients to reap maximum benefit from innovative yet pragmatic solutions across the breadth of the Microsoft platform. He works with global clients to drive business value and growth and empower customers and employees alike. He is a champion of using technology for good and driving positive change in our communities and the environment.

Bal Bangard

Microsoft Dynamics 365 CE Capability Lead
Bal is the UK D365 CE Capability Lead. Bal is a dynamic and results-driven professional with a proven track record in leading and enhancing Microsoft Dynamics 365 Customer Engagement (D365 CE) projects. With a deep expertise in D365 CE implementations and a passion for driving innovation.

Kieran Holmes

Power Platform Capability Lead
Kieran is a second year Microsoft FastTrack Recognised Solution Architect, with over 10 years’ experience consulting and implementing Microsoft solutions for organizations across multiple industries. Specialising in Dynamics 365 (CE) and the Power Platform, Kieran leads our Power Platform capability in the UK, focusing on how we can deliver the best solutions to meet our clients’ evolving demands.