Solutions

Building the Intelligent Consumer Products and Retail Enterprise

Reimagining connected commerce and consumer growth

Consumer products and retail organizations are operating in an environment shaped by changing customer expectations, margin pressure, volatile demand, and complex supply networks. Customers expect relevant, consistent experiences across physical and digital channels, while leaders must protect profitability, increase resilience, and respond faster to market shifts.

Capgemini and Oracle help organizations connect customer engagement, merchandising, supply chain, workforce, finance, and planning. By transforming the digital core and applying intelligence across key processes, retailers and consumer products businesses can build more responsive operations and stronger foundations for sustainable growth. 

Transform consumer and retail operations with Intelligent Cloud Transformation 

Capgemini’s Intelligent Cloud Transformation, or ICT, framework tailored for delivering Oracle’s CPR solutions, provides an end-to-end approach for transforming CPR businesses through strategy, enterprise applications, cloud modernization, AI-enabled operations, and continuous improvement. It connects business ambition with execution, helping organizations shape the right operating model, modernize enterprise and industry applications, transform legacy environments, and continually improve operational performance.

Supported by Capgemini’s CPR industry expertise, Oracle capabilities, and our methodologies and accelerators, ICT helps organizations address fragmented data, complex application landscapes, disconnected channels, and slow decisions. It creates a pathway toward an intelligent enterprise where customer, product, inventory, workforce, financial, and supply chain information can be used more effectively.

Accelerating transformation across the consumer and retail enterprise

Define the operating model for connected, profitable commerce

Consumer products and retail organizations must balance customer experience, supply chain resilience, inventory performance, and profitability. Capgemini helps leaders understand how the Oracle ecosystem can support these priorities through enterprise applications, retail-focused SaaS capabilities, cloud modernization, and intelligent automation.

We help organizations evaluate how Oracle Fusion Applications can transform finance, workforce management, procurement, planning, and supply chain operations, while industry-specific capabilities can support merchandising, commerce, inventory optimization, forecasting, and customer engagement. We also help clients identify opportunities to leverage Oracle Cloud Infrastructure, AI, analytics, integration, and automation capabilities to improve responsiveness, increase visibility, and accelerate innovation.

Our advisory services create a clear transformation roadmap that aligns technology investments to growth, customer expectations, operational excellence, and long-term business value.

Embed intelligence across commerce, planning, and operations

Capgemini combines retail and consumer products expertise with intelligent processes and modern enterprise applications to transform merchandising, finance, procurement, supply chain, workforce management, and planning.

Oracle Fusion Applications provide a connected digital core, while Oracle SaaS applications support retail-specific processes. Together, Capgemini and Oracle help organizations link customer demand with inventory, supply, workforce, and financial decisions. AI-enabled workflows support faster decisions, automate routine activities, and enable teams to focus on customers and business performance.

Key transformation capabilities include:

  • Connected merchandising and commerce.
  • Demand forecasting and inventory optimization.
  • Supply chain and transportation planning.
  • Financial and enterprise performance management.
  • Workforce planning and employee experiences.
  • Customer engagement and omnichannel operations.

The result is a more connected retail ecosystem that can respond faster to customer behavior, market changes, and supply disruption.

Modernize retail foundations without disrupting the business

Consumer products and retail organizations frequently operate complex environments spanning legacy merchandising systems, commerce platforms, ERP applications, warehouses, supply chain solutions, databases, and custom integrations. These fragmented estates can restrict visibility across customers, products, inventory, and channels while increasing the cost and complexity of introducing new capabilities.

Capgemini helps organizations modernize legacy applications, databases, integrations, and workloads through Oracle Cloud Infrastructure. Oracle Multi-Cloud provides the flexibility to place applications and data across suitable cloud environments while maintaining connectivity with the broader enterprise landscape. Oracle database, analytics, integration, AI, and Gen AI technologies can help create a more connected foundation for commerce, planning, supply chain, and operational intelligence.

Our modernization approach can be phased around business priorities to protect critical trading, fulfilment, and supply chain operations. Capgemini helps assess the existing estate, define target architectures, simplify integrations, reduce technical debt, and create repeatable migration pathways.

The potential result is a more agile and resilient retail foundation that can support connected commerce, faster access to insights, intelligent planning, and the continuous introduction of new customer and operational capabilities.

Run faster. Build smarter. Transform deeper.

Retailers must continuously respond to changing demand, product portfolios, customer preferences, and channel expectations. Capgemini’s Agentic ADM services for Oracle Cloud Applications (Fusion SaaS, Hospitality Suite), and Oracle Cloud Infrastructure (OCI) helps organizations evolve critical retail platforms while preserving performance and continuity.

  • Run faster – Oracle legacy retail and consumer products applications can benefit from greater agility, performance, and scalability when modernized using Oracle Cloud Infrastructure. Capgemini helps organizations transition merchandising, commerce, inventory, supply chain, and enterprise platforms to modern cloud environments while minimizing disruption to business operations. By leveraging OCI and Oracle Multi-Cloud architectures, organizations can improve operational responsiveness, support peak demand periods more effectively, and create a platform that can evolve alongside changing customer and market expectations.
  • Build smarter – Oracle’s cloud-native application services, development platforms, integration capabilities, analytics services, and AI technologies provide a powerful foundation for retail innovation. Capgemini’s Agentic ADM Build Smarter services help retailers enhance existing commerce platforms, modernize merchandising capabilities, and build next-generation customer experiences.

    Through a combination of retail expertise and Oracle technologies, organizations can develop intelligent commerce capabilities, strengthen omnichannel experiences, improve customer engagement, enable AI-driven planning processes, and deliver new digital innovations that help respond to rapidly changing consumer expectations.
  • Transform deeper – Consumer behavior, market expectations, and supply chain dynamics continue to evolve rapidly. Oracle’s quarterly innovation cycle introduces new capabilities across commerce, planning, analytics, AI, automation, and workforce solutions that can help retailers remain competitive.

    Capgemini’s Agentic ADM Transformation Services help retailers evaluate and adopt innovations that support connected commerce, merchandising excellence, inventory optimization, customer engagement, and intelligent planning. Through continuous release assessment, testing, adoption, and optimization, organizations can improve business agility while maintaining platform stability.

    The potential result is an evergreen retail environment that continuously evolves alongside customer expectations, market demands, and business priorities.

    The result is an evergreen retail environment that supports ongoing innovation, resilience, and profitable growth.

Potential business outcomes

Organizations leveraging Capgemini’s Intelligent Cloud Transformation framework alongside Oracle technologies may realize the following business benefits, depending on their transformation objectives, operating environment, and adoption strategy:

  • Create more connected and relevant customer experiences.
  • Improve demand, inventory, and supply planning.
  • Increase visibility across products, channels, and supply networks.
  • Respond faster to changing customer and market conditions.
  • Improve workforce productivity across stores and enterprise functions.
  • Reduce manual activity and fragmented decision-making.
  • Strengthen financial planning and margin visibility.
  • Simplify technology estates and accelerate innovation.
  • Establish an AI-ready foundation for intelligent commerce.

Turn your transformation priorities into measurable outcomes

Meet Capgemini and Oracle at Oracle AI World to explore how Intelligent Cloud Transformation can help your organization define the right strategy, modernize its digital core, embed intelligence into business processes, and continuously improve performance.

Visit the Capgemini booth #2020 and start a conversation with our industry and Oracle transformation specialists.

Oracle AI World 2026

October 26 – 28, 2026 | Las Vegas, Nevada

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